House rules for social media
We endeavour to stay in touch with you as a traveller through our Facebook, X (formerly Twitter), Instagram, YouTube and LinkedIn accounts. Everyone is welcome to share their questions, comments, complaints and ideas with us through our channels. To ensure that everyone has a pleasant experience in these places, we ask travellers to please adhere to the following house rules:
- Please treat each other kindly. Please be polite in your discussions with each other. Discriminatory, sexist or offensive statements or statements that incite violence are unnecessary and will not be allowed. In some cases, these statements are even punishable offences.
- Please respect each other's privacy. This means you may not share the personal data of others online without their written permission. Photos and videos that recognisably depict other passengers or NS employees also contain personal data. If you would like to know more about privacy at NS, please view our privacy statement.
- Do not post messages containing commercial links or messages (spam).
- Do not post messages containing false information.
- Do not post messages concerning illegal activities or containing illegal links.
- If a post or response is irrelevant, undesirable or inappropriate based on these house rules, we may delete it from our platform. In the event of repeated undesirable behaviour, we may decide to ban you as a user.
- Your feedback helps us to improve our services. We are happy to listen to what you have to say and will always try to do something with your comments and ideas. However, these house rules also apply when you are providing feedback to our Customer Service staff. Therefore, please keep your complaints or comments respectful and appropriate.
If you have seen a message that does not conform to our house rules, please let us know!