Travelling with Reduced Mobility

All Sprinters and ICNG Intercity trains have sliding steps that reduce the gap between train and platform. When the platform is at the correct height, you can board and alight independently using a mobility aid.

You can easily plan your journey at home using the NS app or the Journey Planner. Select ‘Show only accessible journeys’ under Extra options to immediately see where you can board and alight independently and where assistance can be arranged.

If the platform is not at the correct height, you use a mobility aid with small wheels, low footrests, or have less arm strength, NS Travel Assistance is happy to help you.

<url met more information on independent travel>

Lifts at stations can sometimes be out of order or undergoing maintenance. We understand how important it is to know if a lift is working, especially if you have a mobility need. This helps you avoid unwelcome surprises during your journey. The NS app and our website show the availability of most lifts in advance, so you can travel with more confidence.

All NS Ticket Machines are wheelchair accessible. Many machines offer a special wheelchair mode with buttons positioned lower on the screen to make them easier to use. If you prefer personal assistance, there is no extra charge at the service desk for travellers with a (motor) impairment.

Are you travelling with a companion? One companion can travel free with you by train, metro, tram and bus using an OV Companion Card. The card is issued in your name, so you decide who accompanies you. You can apply for an OV Companion Card through Argonaut Advies by downloading the application form at ov-begeleiderskaart.nl. If you need help or have any questions, Argonaut Advies can be reached at 030 – 2354661.

When planning your journey, you can add extra transfer time under ‘Travel options’. This gives you more time to change trains calmly.

You can choose up to a maximum of 60 minutes of extra transfer time.

You can identify wheelchair spaces by the blue wheelchair symbol on the door. A seat for a companion is always located nearby. All trains have a wheelchair-accessible toilet, and the wheelchair space is clearly marked on the floor.

Priority seats are designed for travellers who find standing for long periods difficult, such as those with motor impairments, older passengers, or expectant mothers. These seats are located near the door and are marked with stickers on the walls.

The latest version of the NS Journey Planner shows which side you will exit the train at the arrival station. This helps you be ready on time.

Emergencies rarely happen, but you may need immediate assistance. If no NS employee is nearby to help you, you can use the SOS button at the station or on the train.

You will find Service and Alarm Columns at every station, available day and night. You can ask questions here or use the SOS button in an emergency.

Most trains have an SOS button near the seats for passengers with reduced mobility and in the accessible toilet. Pressing this button sends an immediate alert to the train driver, who then contacts the chief train conductor to arrange prompt assistance.