Frequently asked questions about Dott
Have questions about how renting a Dott bike works, about payment, the lock or the bike itself? Find everything you need to know about the Dott bike.
Renting and paying
Can I rent a Dott bike with my OV-chipkaart?
Can I rent a Dott bike with my OV-chipkaart?
Yes, you can rent a Dott bike with a personal OV-chipkaart that has an NS Flex season ticket on it (also Flex Basis).
If you have an anonymous OV-chipkaart or a season ticket that uses balance, you cannot rent a Dott bike through us.
Not sure which season ticket you have? Log in to Mijn NS and check which season ticket is on your OV-chipkaart.
Can I rent multiple Dott bikes at the same time with one card?
Can I rent multiple Dott bikes at the same time with one card?
No, you can only rent one Dott bike at a time.
Can I reserve a Dott bike?
Can I reserve a Dott bike?
No, you cannot reserve a Dott bike in our app in advance. The moment you select a bike on the map and start a ride, your hire begins.
How much does it cost to rent a Dott bike?
How much does it cost to rent a Dott bike?
You rent a Dott bike for € 0,29 per minute. You always pay a start fee of € 1. The cost of your ride continues until you end your ride.
How do I pay for my ride?
How do I pay for my ride?
You pay separately for each ride you take on a Dott bike. We charge the cost of your ride monthly to your account, together with the cost of your NS Flex season ticket.
Where can I see how much my ride cost?
Where can I see how much my ride cost?
You can see how much your ride cost in the transactions in Mijn NS. You also receive an invoice from us every month showing all the rides you made in that month.
Costs on your invoice
You will find the Dott bike rides on your invoice under 'Deur-tot-deurdiensten' and then 'Elektrische deelfiets'.
There you will also find the date of your ride, where you picked up the bike and how long you cycled.
I have paid too much or have a question about my payment
I have paid too much or have a question about my payment
Please contact Customer Service. We will be happy to help.
Parking and stopping a ride
How do I stop my ride?
How do I stop my ride?
If you want to end your bike rental, make sure you are in a service area. This is the area that not coloured red.
Within this service area, park your bike at a green P on the map or inside a clearly marked blue zone on the map.
Always check that you are not blocking a passage with the bike. Then push the kickstand down, lock the bike and stop your ride in the app.
Where can I park the Dott bike?
Where can I park the Dott bike?
You may only park the bike in a service area. This is the area that not coloured red.
Within this service area, park your bike at a green P on the map or inside a clearly marked blue zone on the map.
Can I lock the bike during a ride?
Can I lock the bike during a ride?
No, you cannot. The moment you lock the bike, the rental ends.
I cannot stop my ride.
I cannot stop my ride.
Can’t stop the rental of your bike? Try the following solutions:
- Check that you are not in a red zone, which is a no-parking area.
- Make sure you are sharing your location and that you have an internet connection.
- Ride around the area a little so the GPS can detect your location.
- Check that the bike is locked and that the lock is properly engaged in the bike.
Still unable to stop your ride?
Then contact Dott customer service on +31 208 090 039.
Dott bike lock
How do I unlock the bike?
How do I unlock the bike?
How to remove the physical lock from the bike:
- Start your ride in the app.
- Pull the cable at the side of the bike out of the wheel lock.
- Then insert the pin at the back of the bike into the mudguard.
I can’t unlock my Dott bike.
I can’t unlock my Dott bike.
Can’t unlock your bike?
- Go to the screen for your active ride.
- Tap ‘Pause or resume bike’.
- Choose ‘Restart bike’ next.
If that does not work, contact the NS Customer Service.
How do I lock the bike?
How do I lock the bike?
Lock the bike while you’re out and about or before you end your ride.
- Pull the cable out of the mudguard at the back of the bike.
- Insert the cable into the wheel lock on the side of the bike.
- If the light on the handlebars is green, the bike is locked. You can then end your ride if you wish.
If the light stays purple, the lock may not be working properly. Pull the cable out of the wheel lock and try again.
Report an issue
The Dott bike is not there.
The Dott bike is not there.
Is the Dott bike not at the indicated spot? Your phone may not be sharing your location correctly. Check that your position on the map is correct.
Is your location not (entirely) correct?
Refresh your location by tapping the blue arrow at the bottom right of the map twice.
Is your location correct?
The bike's location might not be reported correctly. Check whether the bike is somewhere else in the area.
If you still cannot find the bike after this, look for another bike nearby.
The electric assistance is not working (anymore).
The electric assistance is not working (anymore).
The electric assistance switches on automatically when you travel faster than 5 km/h.
If this does not happen, contact Dott customer service (between 08:00 and 20:00) on +31 20 53 217 66.
The Dott bike has a flat tyre.
The Dott bike has a flat tyre.
Contact Dott customer service (between 08:00 and 20:00) on +31 20 53 217 66 to report the flat tyre.
The Dott bike has been stolen.
The Dott bike has been stolen.
Has your Dott bike been stolen? Contact Dott customer service immediately (between 08:00 and 20:00) on +31 20 53 217 66 to report the theft.
I have had an accident.
I have had an accident.
Have you had an accident? Always make sure you are safe first. Call the police or ambulance if necessary. After that, contact Dott customer service (between 08:00 and 20:00) on +31 20 53 217 66.
Safety and rules
How long can I use a Dott bike?
How long can I use a Dott bike?
You can rent a bike for a maximum of one or two hours, depending on the city, including any breaks. After this time the ride ends automatically and the electric assist switches off. You can then start a new ride.
Are the rules the same in every region and city?
Are the rules the same in every region and city?
Most rules are the same everywhere. Where you may park the bike can vary by region or city.
Always park your bike within a service area. This is the area on the map that is not shaded red or where blue P signs appear. If blue P signs are shown on the map, you must park in the designated blue parking zones within that area.
Can someone sit on the luggage rack?
Can someone sit on the luggage rack?
No, you cannot sit on the luggage rack. The Dott bike is not designed to carry two people.
Can I use the Dott bike outside the service area?
Can I use the Dott bike outside the service area?
No, you cannot. Do not ride or park in the red areas to avoid fines.
About the bike
How do I charge the Dott bike?
How do I charge the Dott bike?
You do not need to charge the Dott bike yourself. When a battery is nearly empty, Dott staff replace it.
How do I turn on the light on my Dott bike?
How do I turn on the light on my Dott bike?
The lights on your Dott bike switch on automatically when you start your ride.
If that does not happen, contact Dott customer service on +31 208 090 039.
How many kilometres can I cycle?
How many kilometres can I cycle?
When you tap a bike on the map, you will see approximately how many kilometres you can still ride. If there are several bikes nearby, always choose the bike with the fullest battery.