Frequently asked questions about Dott
Do you have questions about how renting a Dott bike works? Or about paying, the lock or the bike itself? Check everything you need to know about the Dott bike.
Rental and payment
Can I rent a Dott bike with my OV-chipkaart?
Can I rent a Dott bike with my OV-chipkaart?
Yes, you can hire a Dott-bike with a personal OV-chipkaart containing an NS Flex season ticket (also Flex Basis).
Do you have an anonymous OV-chipkaart or a season ticket with which you travel on balance? Then you cannot rent a Dott-bike through us.
Don't know which season ticket you have? Log in to Mijn NS and check which season ticket is on your OV-chipkaart.
Yes, you can hire a Dott-bike with a personal OV-chipkaart containing an NS Flex season ticket (also Flex Basis).
Do you have an anonymous OV-chipkaart or a season ticket with which you travel on balance? Then you cannot rent a Dott-bike through us.
Don't know which season ticket you have? Log in to Mijn NS and check which season ticket is on your OV-chipkaart.
Can I rent several Dott bikes at the same time with one card?
Can I rent several Dott bikes at the same time with one card?
No, you can only rent 1 Dott bicycle at a time.
No, you can only rent 1 Dott bicycle at a time.
Can I reserve a Dott bicycle?
Can I reserve a Dott bicycle?
No, you cannot reserve a Dott bicycle upfront via our app. The moment you select a bike on the map and start a ride, your rental starts.
No, you cannot reserve a Dott bicycle upfront via our app. The moment you select a bike on the map and start a ride, your rental starts.
How much does it cost to rent a Dott bike?
How much does it cost to rent a Dott bike?
You rent a Dott bike for €0.29 per minute. You always pay a starting rate of €1. The cost of your ride continues until you stop your ride.
You rent a Dott bike for €0.29 per minute. You always pay a starting rate of €1. The cost of your ride continues until you stop your ride.
How do I pay for my journey?
How do I pay for my journey?
You pay separately for every journey you make on a TIER bike. We debit the cost of your ride from your account every month, at the same time as the cost of your NS Flex season ticket.
You pay separately for every journey you make on a TIER bike. We debit the cost of your ride from your account every month, at the same time as the cost of your NS Flex season ticket.
Where can I see how much my journey cost?
Where can I see how much my journey cost?
You will find the cost of your journey in your transactions in Mijn NS. You will also receive an invoice from us every month, showing all the journeys you made in a month.
Costs on your invoice
You will find the journeys with the TIER bike on your invoice under the heading 'Door-to-door services' and then 'Electric shared bike'.
It also contains information about the date of your journey, where you picked up the bike and how long you cycled.
You will find the cost of your journey in your transactions in Mijn NS. You will also receive an invoice from us every month, showing all the journeys you made in a month.
Costs on your invoice
You will find the journeys with the TIER bike on your invoice under the heading 'Door-to-door services' and then 'Electric shared bike'.
It also contains information about the date of your journey, where you picked up the bike and how long you cycled.
I paid too much or have a question about my payment
I paid too much or have a question about my payment
Please contact NS Customer Service. We like to think along with you!
Please contact NS Customer Service. We like to think along with you!
Parking, pausing and ending the journey
How do I stop my journey?
How do I stop my journey?
Do you want to stop the bike rental? Make sure you are in a service area. This is the area that is not coloured red.
Within this service area, you park your bicycle at a green P icon on the map or in a visible blue zone on the map.
Always check carefully that your bike is not blocking a thoroughfare. Then push down the stand, lock your bike and stop your journey in the app.
Do you want to stop the bike rental? Make sure you are in a service area. This is the area that is not coloured red.
Within this service area, you park your bicycle at a green P icon on the map or in a visible blue zone on the map.
Always check carefully that your bike is not blocking a thoroughfare. Then push down the stand, lock your bike and stop your journey in the app.
Where can I park the bike?
Where can I park the bike?
You can only park your bicycle in a service area. This is the area that is not colored red.
Within this service area, you park your bicycle at a green P icon on the map or in a visible blue zone on the map.
You can only park your bicycle in a service area. This is the area that is not colored red.
Within this service area, you park your bicycle at a green P icon on the map or in a visible blue zone on the map.
Can I lock the bicycle during a ride?
Can I lock the bicycle during a ride?
No, that's not possible. The moment you lock the bike, the rental ends.
No, that's not possible. The moment you lock the bike, the rental ends.
I cannot end my journey.
I cannot end my journey.
Unable to stop the rental of your bike? Try the following solutions:
- Check that you are not in a red zone with a parking ban.
- Make sure you are sharing your location and are connected to the internet.
- In that case, ride around the area a bit so the GPS can recognise your location.
- Check that the bike is locked and the lock is secure.
Still can't end your ride?
Please contact Dott customer service on +31 208 090 039.
Unable to stop the rental of your bike? Try the following solutions:
- Check that you are not in a red zone with a parking ban.
- Make sure you are sharing your location and are connected to the internet.
- In that case, ride around the area a bit so the GPS can recognise your location.
- Check that the bike is locked and the lock is secure.
Still can't end your ride?
Please contact Dott customer service on +31 208 090 039.
Dott bike lock
How do I unlock the bike?
How do I unlock the bike?
This is how you unlock the bicycle:
- Start your ride in the app
- Pull the pin on the side of the bicycle out of the wheel lock.
- Then insert the pin into the mudguard at the back of the bicycle.
This is how you unlock the bicycle:
- Start your ride in the app
- Pull the pin on the side of the bicycle out of the wheel lock.
- Then insert the pin into the mudguard at the back of the bicycle.
I can't unlock my Dott bike
I can't unlock my Dott bike
Can't unlock your bike?
- Then go to your active journey screen.
- Click on 'Pause or resume bike' here
- Then select 'Restart bike'
Does this not work? Please contact the NS Customer Service.
Can't unlock your bike?
- Then go to your active journey screen.
- Click on 'Pause or resume bike' here
- Then select 'Restart bike'
Does this not work? Please contact the NS Customer Service.
How do i lock the bike?
How do i lock the bike?
Lock your bike along the way or before you stop your ride.
- Pull the cable out of the mudguard at the back of the bike.
- Then insert the cable into the wheel lock on the side of the bike.
- Has the light on the handlebar turned green? Then the bike is locked. You can now stop your ride if you want to.
Does the light stay purple? The lock may not be working properly. Pull the cable out of the wheel lock and try again.
Lock your bike along the way or before you stop your ride.
- Pull the cable out of the mudguard at the back of the bike.
- Then insert the cable into the wheel lock on the side of the bike.
- Has the light on the handlebar turned green? Then the bike is locked. You can now stop your ride if you want to.
Does the light stay purple? The lock may not be working properly. Pull the cable out of the wheel lock and try again.
Report something
I don't see the TIER bike.
I don't see the TIER bike.
Most likely, your phone is not transmitting your location properly. Check that your location on the map is correct.
Is your location not (quite) correct?
Refresh your location by clicking twice on the blue arrow at the bottom right of the map.
Is your location correct?
If so, it could be that the location of the bike is not being transmitted properly. Check whether the bike is somewhere else in the area.
If you still can't find the bike, find another bike nearby.
Most likely, your phone is not transmitting your location properly. Check that your location on the map is correct.
Is your location not (quite) correct?
Refresh your location by clicking twice on the blue arrow at the bottom right of the map.
Is your location correct?
If so, it could be that the location of the bike is not being transmitted properly. Check whether the bike is somewhere else in the area.
If you still can't find the bike, find another bike nearby.
The electric assistance does not work (anymore).
The electric assistance does not work (anymore).
The electric assistance switches on automatically when you go faster than 5 km/h.
Is it not working? Please contact Dott customer service (between 08.00 and 20.00) on +31 20 53 217 66.
The electric assistance switches on automatically when you go faster than 5 km/h.
Is it not working? Please contact Dott customer service (between 08.00 and 20.00) on +31 20 53 217 66.
The Dott bike has a flat tyre.
The Dott bike has a flat tyre.
Please contact Dott customer service (between 08.00 and 20.00) on +31 20 53 217 66 to report the flat tyre.
Please contact Dott customer service (between 08.00 and 20.00) on +31 20 53 217 66 to report the flat tyre.
The Dott bike has been stolen.
The Dott bike has been stolen.
Please contact Dott customer service immediately (between 08.00 and 20.00) on +31 20 53 217 66 to report the theft.
Please contact Dott customer service immediately (between 08.00 and 20.00) on +31 20 53 217 66 to report the theft.
I had an accident.
I had an accident.
Always make sure you are safe yourself first. Call the police or an ambulance if necessary. After that, contact Dott customer service (between 08.00 and 20.00) on +31 20 53 217 66.
Always make sure you are safe yourself first. Call the police or an ambulance if necessary. After that, contact Dott customer service (between 08.00 and 20.00) on +31 20 53 217 66.
Safety and rules
How long can I use a Dott bike?
How long can I use a Dott bike?
You can rent a bike for a maximum of 1 or 2 hours, depending on the city and including any pauses. After this time, the journey stops automatically. The electric pedal assistance then switches off. You can then start a new journey, though.
You can rent a bike for a maximum of 1 or 2 hours, depending on the city and including any pauses. After this time, the journey stops automatically. The electric pedal assistance then switches off. You can then start a new journey, though.
Are the rules the same in every region and city?
Are the rules the same in every region and city?
Most rules are the same everywhere. Where you are permitted to park your bike may vary by region or city.
You should always park your bike in a service area. This is the area that is not coloured red OR where there are blue P's. If there are blue P's on the map, then parking in that area is mandatory in the blue parking zones indicated.
Most rules are the same everywhere. Where you are permitted to park your bike may vary by region or city.
You should always park your bike in a service area. This is the area that is not coloured red OR where there are blue P's. If there are blue P's on the map, then parking in that area is mandatory in the blue parking zones indicated.
Can someone sit on the luggage rack?
Can someone sit on the luggage rack?
No, you cannot sit on the luggage rack. The bike is not made to carry 2 people.
No, you cannot sit on the luggage rack. The bike is not made to carry 2 people.
Can I use the Dott bike outside the service area?
Can I use the Dott bike outside the service area?
No, you can't. To avoid a fine, don’t ride or park in red areas.
No, you can't. To avoid a fine, don’t ride or park in red areas.
About the bicycle
How to charge the Dott bike
How to charge the Dott bike
You don't have to charge the Dott bike yourself. Dott staff replace the battery when it is low.
You don't have to charge the Dott bike yourself. Dott staff replace the battery when it is low.
How do I turn on my Dott bike's lights?
How do I turn on my Dott bike's lights?
The lights switch on automatically when you start your journey.
Are the lights not working? Please contact Dott's customer service on +31 208 090 039.
The lights switch on automatically when you start your journey.
Are the lights not working? Please contact Dott's customer service on +31 208 090 039.
How many kilometres can I cycle?
How many kilometres can I cycle?
Once you click on a bike on the map, you will see how many kilometres you can cycle approximately. If there are several bikes nearby, always choose the one with the fullest battery.
Once you click on a bike on the map, you will see how many kilometres you can cycle approximately. If there are several bikes nearby, always choose the one with the fullest battery.