Correction fee and boarding fee
If you forget to check in or check out, or if you are fined on the train or the platform, you have to pay an amount afterwards. We call this the correction fee. If you travel on balance, then you pay an amount in advance. This is known as the boarding fee. The amount you must pay depends on the situation. Scroll down to find out what you need to do.
Correction fee: when you travel on account - NS Flex
If you have an NS Flex season ticket, you pay for your travel costs every month. Any correction fees will also appear on your invoice in Mijn NS. If the correction fee is higher than your fare, you can request a refund for the difference within 6 months . You can do so up to three times per year. The correction fee for a forgotten check-in/check-out depends on your season ticket.
- The correction fee for travelling during your unlimited travel period (100% discount) is €0 (for example, with an Altijd Vrij season ticket).
- The correction fee for travelling during a discount period (for example, at a 40% discount) is €12 (travelling on account).
- The correction fee for travelling outside your discount period is € 20.
- The correction fee with NS Flex Traject Vrij is € 12.
Boarding fee: when travelling on balance
If you travel on balance, for example with a Dal Voordeel season ticket or Student Travel product, you pay a fixed boarding fare at the start of each train journey. When you check out, the amount will be returned, minus the cost of the journey. If you forget to check out, you will pay the full boarding fee. This amount may be higher than the real cost of your journey. You can request a refund for the difference within six months. You can do so up to three times per year.
The following are the boarding fees:
- Season ticket on account and Student Travel Product: €10
- Weekend Vrij (on balance) and Dal Vrij (on balance): no boarding fee if you travel within your season ticket. Outside your season ticket: €10
- Anonymous or personal OV-chipkaart without a season ticket: €20
Fines
Fines given on the platform or in the train also depend on what type of ticket you have.
Travel on account fines (for example with NS Flex):
- Invalid ticket (forgot to check in): € 70
- Travelling in 1st class with a 2nd class ticket: €20
- Travelling on Intercity direct without a supplement: €10
- Wrongfully travelling with a Co-travel Discount: €20
Balance or single-use ticket fines:
- Invalid ticket (forgot to check in): the fare + € 50 if you immediately pay the fine by card. Or the fare + € 70 if you pay later or with cash.
- Travelling in 1st class with a 2nd class ticket: the price difference between 1st and 2nd class + € 50 if you immediately pay the fine by card. Or the price difference + € 70 if you pay later or with cash.
- Travelling on Intercity direct without a supplement: €10
- Wrongfully travelling with a Co-travel Discount: the fare + € 50 Or the fare + € 70 if you pay later or with cash.
Correction fee: when you travel on account - NS Flex
If you have an NS Flex season ticket, you pay for your travel costs every month. Any correction fees will also appear on your invoice in Mijn NS. If the correction fee is higher than your fare, you can request a refund for the difference within 6 months . You can do so up to three times per year. The correction fee for a forgotten check-in/check-out depends on your season ticket.
- The correction fee for travelling during your unlimited travel period (100% discount) is €0 (for example, with an Altijd Vrij season ticket).
- The correction fee for travelling during a discount period (for example, at a 40% discount) is €12 (travelling on account).
- The correction fee for travelling outside your discount period is € 20.
- The correction fee with NS Flex Traject Vrij is € 12.
Boarding fee: when travelling on balance
If you travel on balance, for example with a Dal Voordeel season ticket or Student Travel product, you pay a fixed boarding fare at the start of each train journey. When you check out, the amount will be returned, minus the cost of the journey. If you forget to check out, you will pay the full boarding fee. This amount may be higher than the real cost of your journey. You can request a refund for the difference within six months. You can do so up to three times per year.
The following are the boarding fees:
- Season ticket on account and Student Travel Product: €10
- Weekend Vrij (on balance) and Dal Vrij (on balance): no boarding fee if you travel within your season ticket. Outside your season ticket: €10
- Anonymous or personal OV-chipkaart without a season ticket: €20
Fines
Fines given on the platform or in the train also depend on what type of ticket you have.
Travel on account fines (for example with NS Flex):
- Invalid ticket (forgot to check in): € 70
- Travelling in 1st class with a 2nd class ticket: €20
- Travelling on Intercity direct without a supplement: €10
- Wrongfully travelling with a Co-travel Discount: €20
Balance or single-use ticket fines:
- Invalid ticket (forgot to check in): the fare + € 50 if you immediately pay the fine by card. Or the fare + € 70 if you pay later or with cash.
- Travelling in 1st class with a 2nd class ticket: the price difference between 1st and 2nd class + € 50 if you immediately pay the fine by card. Or the price difference + € 70 if you pay later or with cash.
- Travelling on Intercity direct without a supplement: €10
- Wrongfully travelling with a Co-travel Discount: the fare + € 50 Or the fare + € 70 if you pay later or with cash.