Facilities on the train
Our Intercity and Sprinter trains offer various facilities to make your journey more comfortable. These include free Wi-Fi, toilets, and designated zones for working, relaxing or socialising.
Facilities by train type
NS operates two types of trains: Sprinter and Intercity.
Sprinter
The Sprinter is perfect for shorter distances and stops at almost every station along the route. Its wide doors allow quick boarding and alighting. This train is mainly designed for short trips, with facilities to match.
Intercity
The Intercity serves medium and long distances, stopping only at (medium)major stations. Comfort is a priority to make your longer journey as pleasant as possible. All Intercity trains have toilets and designated quiet zones for calm travel.
Facilities on all trains
Every train offers:
- Clear signs indicating 1st and 2nd class both inside and outside the train
- Space to store your bicycle (except on Intercity Direct trains)
- Facilities for travellers with reduced mobility
- Announcements with up-to-date travel information
Service staff travel on every train. Many trains also feature artworks, which travellers say make journeys more enjoyable and create an inspiring atmosphere.
Free Wi-Fi on the train
Together with our partners, we offer free Wi-Fi on almost all Intercity trains. You can spot a train with Wi-Fi by the Wi-Fi logo on the outside.
How Wi-Fi works on the train
If you are travelling on a train with Wi-Fi, open the list of available networks on your phone or laptop. Select ‘Wi-Fi on the train’ and you will be online within seconds.
Toilets on the train
Intercity trains
Each Intercity train has at least one toilet. Signs on the side walls show where to find it. Longer trains have several toilets.
We ensure toilets are cleaned and checked regularly. If you encounter a dirty or broken toilet, please report it to a member of staff or contact NS Customer Service.
Sprinter
All Sprinter trains also have toilets. These are cleaned and checked regularly, just like on Intercity trains. Please let us know if something is wrong.
Zones for silence, work, relaxation and socialising
Quiet Zone
The Quiet Zone offers a peaceful environment free from distracting noises. It is ideal for reading, working or simply relaxing. You can identify this zone by the symbol of a person making a silence gesture. Stickers saying ‘Stilte’ and ‘Silence’ are on the windows, and the house rules are posted on the vestibules.
Work and Rest Zone
This zone is designed for travellers who want to travel quietly, read, work or relax. Soft conversation is permitted here. Part of this zone overlaps with the Quiet Zone, where complete silence is required.
Meet & Greet Zone
The Meet & Greet Zone is designed for meeting others. It has an open and friendly atmosphere. Seats often face each other, and there are lounge chairs for sitting together. Talking, phone calls and socialising are allowed in this zone.
House rules on the train
See the house rules for Sprinter and Intercity trains: