Compensation for delay

Compensation per ticket type

Last modified: December 10, 2026

We base the compensation on the single journey price of the NS route you have traveled. Do you get a discount through your season ticket? Then we use the fare including the discount.

Ticket	Number of minutes delay
OV-chipkaart or OV-pas	30 to 59 minutes	60 minutes or more
Without season ticket	1/2 fare	full fare
With subscription (excluding Vrij-season ticket)	1/2 fare	full fare
Weekend Vrij season ticket**	1/12 part	1/6 part
Dal Vrij season ticket**	1/36 part	1/18 part
Altijd Vrij season ticket**	1/42 part	1/21 part
Traject Vrij season ticket	1/2 fare	full fare
NS-Business Card***	1/2 fare	full fare
Student travel product	€ 2.32	€ 4.64
Debit card	30 to 59 minutes	60 minutes or more
Single trip****	1/2 fare	full fare
Single ticket	30 to 59 minutes	60 minutes or more
Single trip****	1/2 part	full amount
Day return****	1/4 part	1/2 part
(Promotional) Day ticket	1/4 part	1/2 part
Keuzedag 60+	-	€ 3.50
Additional tickets	30 to 59 minutes	60 minutes or more
Railrunner	1/2 part	full amount
Day ticket dog	1/4 part	1/2 part
Bicycle ticket Off-peak	1/4 part	1/2 part
ICE Surcharge	full amount	full amount
Surcharge 2-1 Day, Weekend and Off-Peak	1/4 part	1/2 part
Surcharge 2-1 Keuzedag 60+	€ 2.50	€ 5
High-Speed Line (HSL): Intercity direct & Intercity The Hague - Eindhoven	15 to 29 minutes	30 minutes or more
Ticket	see above	see above
Intercity direct Surcharge (if applicable to you)	full amount	full amount

_{** This is calculated based on the monthly amount. If the trip does not fall within your free travel period, we base the compensation on the single journey price (including discount) of the NS route traveled.}

_{*** For all NS-Business Cards with a subscription (Dal Vrij, Traject Vrij and Trein Vrij), compensation is based on the fare with a 40% discount when checked in during off-peak hours.}

_{**** We only compensate the portion of the ticket that can be attributed to us.}

Price changes and typographical errors excepted.