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Service provision for transport concessions

Multiple carriers operate on the Dutch rail network. Via procurement, they acquire transport concessions for sharing the network. Sometimes, when a concession period ends, a change of carrier takes place. If another carrier takes over a route that was previously run by NS Reizigers, then NS Reizigers will provide this carrier with certain services.


Which services are provided?

This service provision may involve the use of:

  • The NS ticket machines (ET2006/ET2006+)
  • Station layout formula Managed Station Access (Beheerste Toegang Stations (BTS)) for shared stations
  • NS card readers (CiCo) and associated infrastructure
  • Service- & Alarm posts (SA)
  • Route- and Pricing Web Service (WRP)

Service requests / NS Reizigers contact:

A detailed description of the services that NS Reizigers can provide for other transporters can be found in the "Station Resources Service Catalogue" link below.

Requests for use of one or more of the services offered in the Station Resources Service Catalogue can be submitted by filling in the request form below. The completed request form can be sent to the Single Point Of Contact NSR.

A confirmation of receipt is usually sent within 3 working days.

Other questions from public transport companies regarding NS Reizigers services can also be sent to the Single Point Of Contact NSR.