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Reports

Information about the use of your information for statistical research and reports.


What personal information do we use? 

In order to draw up reports and conduct statistical research, we use aggregated data, such as travel information. We do not use individual names, e-mail addresses, or other information that can be directly related to an individual, nor do we use sensitive personal details, such as medical data.

What do we use your personal information for? 

The grounds for processing the data is: justified interest.

We conduct statistical and other research into the use of our services, in order to provide the management of NS with feedback on our services and products and their development. This includes calculating how much rolling stock is needed. We also use these studies for concession management. We report to the Ministry of Infrastructure on performance indicators, such as traveller punctuality. More information about the data we use to study the performance indicators in the context of the concession and the transport plan can be found here. We may combine and analyse different types of data for the studies described above.

Compatible use: scientific research and statistical purposes.

Finally, it is possible that we may commission or conduct scientific research or research for statistical purposes. It may be necessary to process personal data for this research, in which case we will take sufficient measures to guarantee privacy, such as using pseudonyms, considering the context in which the data were collected, and only publishing when the possibility that further processing will have consequences for those persons involved has been ruled out.

In the case of scientific research or statistical purposes, we may share the data with scientific organisations, such as universities, or organisations of a public nature, such as municipal governments, the Ministry of Infrastructure, or ProRail. These organisations will not be able to attribute the data to an individual person. The organisations use the data to perform their duties and responsibilities in the station area in order to attune the facilities to the travellers' needs.

We also publish data that cannot be attributed to an individual person, so that it ca be used for scientific or statistical purposes.

With whom do we share this information? 

We contract third parties to provide IT services. These third parties process our information solely for our own internal use, and for no other purpose. We have made agreements with these parties pertaining to the processing of personal information.

We may call on a third party to draw up reports on our behalf. These third parties process our information solely for our own internal use, and for no other purpose. We have made agreements with these parties pertaining to the processing of personal information.

We are authorised to provide your personal information to parties outside the European Economic Community under certain circumstances. In that event, we will take suitable measures with these parties, for example by agreeing to the standard provisions required by the European Commission.

How long do we store your information?

We store the reports for up to 48 months after they are published. Reports written for the purpose of concession management are stored for the duration of the concession plus one year, for a total of 11 years.