Engineering works Rotterdam Centraal – The Hague

December

• Monday 8 - Sunday 14 December

  There will be shuttle train services between Rotterdam Centraal and Schiedam Centrum. You will have to change trains at both stations. 

  • Travelling between Rotterdam Centraal and Schiedam Centrum? Take the shuttle train service between Rotterdam Centraal and Schiedam Centrum (4x/hour). 
  • Travelling between Delft and Gouda/Utrecht Centraal? Travel via Den Haag Centraal.

  The timetable for the following services has been adjusted and fewer trains will run:

  • The Den Haag Centraal - Eindhoven Intercity service will not run.
  • The Amsterdam Centraal - Den Haag Centraal Intercity Service will run from Den Haag Laan van NOI to Den Haag HS, Delft and Schiedam Centrum. Passengers can change trains to the Rotterdam Centraal shuttle train service at Schiedam Centrum.
  • The Amsterdam Centraal - Vlissingen Intercity Service will not run between Schiedam Centrum and Rotterdam Centraal.
  • The Lelystad Centrum – Rotterdam Centraal Intercity Service will also call at Rotterdam Centraal – Breda – Tilburg – Eindhoven during this period (using the High-Speed Railway Line)
  • The Arnhem Centraal – Utrecht Centraal – Schiphol Airport – Rotterdam Centraal Intercity Service will not run between Den Haag HS and Rotterdam Centraal.
  • The Venlo – Utrecht Centraal – Schiphol Airport – Dordrecht Intercity Service will not run between Den Haag Laan van NOI and Dordrecht. This service will call at Den Haag Centraal.
  •  The Den Haag Centraal – Dordrecht Sprinter Services will not run between Schiedam Centrum and Rotterdam Centraal.
  • The Rotterdam Centraal - Dordrecht Sprinter Service will run less frequently.
  • The Den Haag Centraal - Gouda Goverwelle Sprinter Service will not run.

  Please note: Your NS ticket is not valid on metro line E between Rotterdam Central Station and The Hague Central Station. Metro line E can be very busy. Travel via Schiedam Centrum with NS.

  View work on map

Frequently asked questions

• Can I get a refund if my trip is delayed?

  When we schedule works, we also update the itineraries and travel time in the Travel Planner. Your travel time may be longer than usual. Because the works are scheduled in advance, we cannot offer a refund if you reach your destination later than usual.

  You are entitled for a refund if your train is delayed by 30 minutes or more relative to the timetable given in the Travel Planner.

• Do I get a discount because I have a season ticket and cannot travel on my route?

  No, you will not receive a discount because it concerns pre-planned work. We provide transport in the form of NS-buses.

• Are NS replacement buses free?

  No, they are not. You need a valid ticket to use rail replacement services such as the NS replacement bus. Taking the NS replacement bus for part of your journey will not increase your overall fare.

  How to check in and out
  Check out when you leave the train and transfer to the bus. There will be a temporary card reader near the bus. Check in before you enter the bus and check out again when you leave the bus.

  If you continue travelling by train after taking an NS bus, please check in and out at the station.

• Do you have a mobility problem?

  Please be mindful of the following: 

  • The vertical gap when boarding the bus
  • Long walks to and from the bus
  • Prolonged standing while waiting for the bus

  If NS is running replacement buses and you are in a wheelchair,
  you can use our free wheelchair taxi. Call NS Travel Assistance (on 030 235 7822) or chat with NS Customer Service.

  Are you visually impaired and do you need help?
  We will help you get to and from the rail replacement service. Call NS Travel Assistance (on 030 235 7822) or chat with NS Customer Service.

• Do detours cost more?

  If you check in and out at the same stations as usual, your trip will cost the same.

  Does alternative route means travelling with a different carrier?
  You do not have to check in or out with the carrier if we recommend travelling with another carrier due to works. Your trip will therefore cost the same. Your NS ticket also counts as a valid ticket with other carriers.

  Taking an NS Bus as a rail replacement service
  costs the same as regular train travel. We do ask that you check out when you leave the station and check in again when you enter the bus.

  Are your check in and check out more than 35 minutes apart?
  Then you may have to pay more than usual, as the two legs of your trip will be seen as two distinct trips. 

  Paid too much?
  Answer these questions to figure out whether you are entitled to a refund.

See all of the Frequently Asked Questions about engineering works.