Route advice at your transfer station
At some stations, you are charged extra if you check out and check in at the gates during your transfer. Read about why this happens, and where you can prevent it.
Why do you get charged extra?
You will be charged extra if you use the gates during your transfer at the following stations:
- Almere Centrum
- Amsterdam Zuid
- Amsterdam Sloterdijk
- Amsterdam Muiderpoort
- Hilversum
This is because the system charges you for the actual route you have taken instead of the shortest route.
Unfortunately, you cannot avoid these extra charges at the Hilversum, Amsterdam Bijlmer Arena and Amsterdam Muiderpoort Stations. However, you can request a refund by contacting our Customer Service.
At the Almere, Amsterdam Zuid and Amsterdam Sloterdijk stations, you can avoid these extra costs by taking the detour routes described below.
Detour routes
-
Amsterdam Sloterdijk
- To transfer from platform 3/4 to 5/6/7/8 and vice versa, you can walk through the station hall and via platform 11/12.
- To transfer from platform 3/4 to 11/12 and vice versa, you can walk through the station hall.
- To transfer from platform 5/6 to 7/8 and vice versa, you can walk through the station hall.
- To transfer from platform 5/6/7/8 to 11/12 and vice versa, you can walk through the station hall.
-
Amsterdam Zuid
If you would like to transfer from platform 1/2 to 3/4 or vice versa, you can do so by using the stairs and walking through the station hall.
-
Almere Centrum
If you would like to transfer from platform 1/2 to 3/4 or vice versa, you can do so by walking through the station hall.
Paid too much?
If you went through an extra check-out and check-in during your transfer, then you may have paid too much for your journey. Request a refund by contacting our Customer Service.