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Recommended pedestrian route at your changeover station

At some stations, you may find that the access gates on the platform are closed when you want to change trains. To continue travelling, you then check out and back in again. This could cost you extra, because the system then charges you for the route actually taken instead of the shortest route. You can avoid these extra charges by following the recommended pedestrian diversions.


Pedestrian diversions

Almere Centrum

To change from platforms 1/2 to 3/4 or vice versa, you can go via the station concourse so that you do not go through any access gates.

Amsterdam Zuid

To change from platforms 1/2 to 3/4 or vice versa, you can go via the escalator and the station concourse so that you do not go through any access gates.

Amsterdam Sloterdijk

If you want to change trains:

From platforms 3/4 to 5/6/7/8 and vice versa: you can go via the station concourse and platforms 11/12.
From platforms 3/4 to 11/12 and vice versa: you can go via the station concourse.
From platforms 5/6 to 7/8 and vice versa: you can go via the station concourse.
From platforms 5/6/7/8 to 11/12 and vice versa: you can go via the station concourse.

Requesting refunds

If you have checked out and in again when changing, you may have paid too much for your journey. You can ask NS Customer Service for the extra sum to be repaid.

This can be done through: