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Melissa meldt haar treinreis aan in de NS-app. Jij toch ook?

Treinwijzer

To find out how busy your train is expected to be, schedule your trip via Treinwijzer in the NS app. If more people register their trips, our predictions will only become more accurate! Together, we can make sure that everyone can travel safely and responsibly.


How does Treinwijzer work?

Treinwijzer is an easy way to find out exactly how busy your train is expected to be. Planning a trip? Schedule your trip in the NS app before you depart (don't forget to update the app first!). If more people schedule their trips, our predictions will only become more accurate. Together, we can help as many people as possible travel safely and responsibly. Check out our video on Treinwijzer for more info.

In this video, we'll explain exactly how Treinwijzer works

How can I register my trip with Treinwijzer?

  1. Log in to your MIjn NS of Mijn NS Zakelijk account. If you don't have a Mijn NS account yet, don't worry. They're quick and easy to set up or activate your Mijn NS Zakelijk.
  2. Select your departure and arrival station and your departure time.
  3. Tell us whether you're travelling by bike and whether you have an OV-chipkaart by ticking the boxes.
  4. When you're done filling in the details, you can confirm the trip.
  5. You'll receive an e-mail confirming that you've registered, as well as a link that you can use to change or cancel your registered trip.
  6. We'll let you know if the expected crowd levels change.
  7. Have a nice trip!
In this video, we'll explain how to register your trip with Treinwijzer

List of registered trips

After you log in to Treinwijzer, you'll find yourself in 'My registered trips', where you can register new trips and view a list of all your registered trips. When registering a new trip, check the crowd indicator to see how busy the train is expected to be and whether there's still a free spot for you and for your bike, if you're bringing one.

    Bringing your bicycle onto the train

    Want to bring your bike with you on the train? Sure! We do ask that you register your bike in Treinwijzer first. While registering your trip, you'll see how many free spots are left for your bike. For more information, head to Bringing your bicycle onto the train.

    Good to know

    • You do not have to schedule your trip in advance.
    • You can only register trips for today and/or tomorrow.
    • You can register a trip up to 1 minute before the scheduled departure time of the train in question.
    • Treinwijzer only works for domestic NS trains.
    • You do not have to register a separate trip for children up to 4 years, they can simply travel with you on your lap. You can register separate trips for all passengers over the age of 4.

    Frequently Asked Questions

    • The Treinwijzer in the NS app isn't working. How can I register my journey?

      The Treinwijzer in the NS app is probably not working because you still have an old version of the NS app on your phone. Update the NS app, and then try again to register your journey.

      iOS users should install version 7.8.0. or newer.

      > Visit the App Store

      Android users should install version 6.1.7. or newer.

      > Visit the Google Store

       

    • Am I obliged to register my train journey and/or my bicycle?

      No, you are not obliged to register your train journey and/or your bicycle. You can also travel without having registered. However, we do ask you to register your trips.

      This enables us to inform you if the expected crowding increases, or if your train is cancelled. It also enables us – and you as traveller – to see in advance how crowded the train is and whether there is room for you to take your bicycle.
       

    • Why must I log in with an NS account to register?

      We need your e-mail address so we can inform you about your registered train journey. You will receive an e-mail from us to confirm your registered journey, when you cancel your journey, and if your registered journey is cancelled due to a disruption or malfunction. For most travellers, this e-mail address is linked to an NS account. If you have an NS account, you can use this to log in and register journeys.
       
      If you do not yet have an NS account, you can easily create one here. All you need is an e-mail address and a password that you choose yourself. After creating your account, you just need to confirm your e-mail address once to be able to log in.

      Want to know how we deal with your data?

      You can find out everything you need to know in our privacy statement
       

    • Do I need a new NS account for each journey or bicycle registration?

      No, it is not necessary to create a new NS account for each journey or bicycle registration. If you are travelling with a group or wish to register more than one bicycle, you can do so on the same NS account. If you would like to register a new train journey, simply log in to your Mijn NS account.

    • Why can I only register a train journey for today and tomorrow?

      You can only register a train journey for today and tomorrow because we need to know for sure which rolling stock will be used before we open the registrations. The deployment of rolling stock is finalised about 36 hours in advance, and it's only then that we know how many travellers can go on a particular train.

    • Is my registration a ticket?

      No, your registration is not a ticket. You travel in the usual way with your OV-chipkaart or with a separate ticket (such as an e-ticket). If you want to take your bicycle with you in the train, then register it, and remember to purchase an Off-peak Bicycle Ticket. These tickets are currently only available online or via the NS app.

    • Does a registration give me priority on a crowded train?

      No, registering for a train journey does not entitle you to travel on the train for which you have registered. The same applies for registering your bicycle - a registration does not entitle you to take it on the train. You can only take your bicycle if there is space for it and you have a valid ticket.{br1} {br2} However, registering your journey and your bicycle will give you insight into how crowded the train is and whether there is room for your bicycle.

    • What happens if all or part of my registered train journey is cancelled?

      If all or part of your registered train journey is cancelled due to a malfunction, then you will be notified via e-mail, and then you can register a new train journey via the Treinwijzer in the NS app.

    • How is it possible that the actual crowding on the train differs from the expected crowding?

      The crowd indicator shown gives an indication of how crowded the train can become. Naturally, we make every effort to provide a good estimate. However, the actual crowding may differ from our estimate, for example due to events that we were unable to predict such as faults, detours or emergencies.

    Can't find an answer to your question? Contact NS Customer Service by telephone on 088 672 1057, chat or Twitter. We'll be happy to help you.

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