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Melissa meldt haar treinreis aan in de NS-app. Jij toch ook?

Treinwijzer

To find out how busy your train is expected to be, schedule your trip via Treinwijzer in the NS app. If more people register their trips, our predictions will only become more accurate! Together, we can make sure that everyone can travel safely and responsibly.


How does Treinwijzer work?

Treinwijzer is an easy way to find out exactly how busy your train is expected to be. Planning a trip? Schedule your trip in the NS app before you depart (don't forget to update the app first!). If more people schedule their trips, our predictions will only become more accurate. Together, we can help as many people as possible travel safely and responsibly. Check out our video on Treinwijzer for more info.

In this video, we'll explain exactly how Treinwijzer works

How can I register my trip with Treinwijzer?

  1. Log in to your MIjn NS of Mijn NS Zakelijk account. If you don't have a Mijn NS account yet, don't worry. They're quick and easy to set up or activate your Mijn NS Zakelijk.
  2. Select your departure and arrival station and your departure time.
  3. Tell us whether you're travelling by bike and whether you have an OV-chipkaart by ticking the boxes.
  4. When you're done filling in the details, you can confirm the trip.
  5. You'll receive an e-mail confirming that you've registered, as well as a link that you can use to change or cancel your registered trip.
  6. We'll let you know if the expected crowd levels change.
  7. Have a nice trip!
In this video, we'll explain how to register your trip with Treinwijzer

List of registered trips

After you log in to Treinwijzer, you'll find yourself in 'My registered trips', where you can register new trips and view a list of all your registered trips. When registering a new trip, check the crowd indicator to see how busy the train is expected to be and whether there's still a free spot for you and for your bike, if you're bringing one.

    Bringing your bicycle onto the train

    Are you staying in the Netherlands this summer? From 10 July to 15 September inclusive, you'll receive a 25% discount on the Off-peak Bicycle Ticket. It is mandatory to reserve a place for your bicycle before your journey. You'll then know right away if there's room for your bike, and we'll be able to avoid overcrowding on the train. You can easily reserve a place for your bike using Treinwijzer in the NS App or by going to the service counter at the station.

    For more information, head to Bringing your bicycle onto the train.

    Good to know

    • You do not have to schedule your trip in advance.
    • You can only register trips for today and/or tomorrow.
    • You can register a trip up to 1 minute before the scheduled departure time of the train in question.
    • Treinwijzer only works for domestic NS trains.
    • You do not have to register a separate trip for children up to 4 years, they can simply travel with you on your lap. You can register separate trips for all passengers over the age of 4.

    Frequently Asked Questions

    • The Treinwijzer in the NS app isn't working. How can I register my journey?

      The Treinwijzer in the NS app is probably not working because you still have an old version of the NS app on your phone. Update the NS app, and then try again to register your journey.

      iOS users should install version 7.8.0. or newer.

      > Visit the App Store

      Android users should install version 6.1.7. or newer.

      > Visit the Google Store

       

    • Am I obliged to register my train journey or reserve a bicycle spot in advance?

      No, you are not required to register your train journey in advance. You may also travel without a registration, but we would appreciate it if you would register before departure. From 10 July to 15 September 2021, travellers are required to reserve a bicycle spot in the train when travelling with a bicycle. If you plan on travelling outside of this period, we still ask that you register your bicycle in advance. Read more about reserving a bicycle spot in the train here.

    • Why must I log in with an NS account to register?

      We need your e-mail address so we can inform you about your registered train journey. You will receive an e-mail from us to confirm your registered journey, when you cancel your journey, and if your registered journey is cancelled due to a disruption or malfunction. For most travellers, this e-mail address is linked to an NS account. If you have an NS account, you can use this to log in and register journeys.
       
      If you do not yet have an NS account, you can easily create one here. All you need is an e-mail address and a password that you choose yourself. After creating your account, you just need to confirm your e-mail address once to be able to log in.

      Want to know how we deal with your data?

      You can find out everything you need to know in our privacy statement
       

    • Do I need a new NS account for each journey registration?

      No, it is not necessary to create a new NS account for each journey registration, even if you are reserving a bicycle spot. If you are travelling with a group or wish to register more than one bicycle, you can do so on the same NS account. If you would like to register a new train journey, simply log in to your Mijn NS account.

    • Why can I only register a train journey for today and tomorrow?

      You can only register a train journey for today and tomorrow because we need to know for sure which rolling stock will be used before we open the registrations. The deployment of rolling stock is finalised about 36 hours in advance, and it's only then that we know how many travellers can go on a particular train.

    • Is my registration or reservation a valid train ticket?

      No, your registration or reservation is not a valid ticket. You must also use your OV-chipkaart or a separate ticket such as an e-ticket.

      If you wish to bring along your bicycle in the train, then from 10 July to 15 September you are also required to reserve a bicycle spot before your journey. Your Fietskaart Dal ticket will not be valid without a reservation. So don't forget to buy a Fietskaart Dal as well. 

    • Does a registration or reservation give me priority on a crowded train?

      A registration for a train journey does not entitle you to travel in the train for which you are registered. But it does give you advance insight to how crowded the train is expected to be.

      You are only allowed to bring along a bicycle if there is enough space in the train. That applies even if you have a reservation, so your reservation may be cancelled under certain circumstances. See the Conditions for bicycles in the train for more information about the reservation conditions.

    • What happens if all or part of my registered train journey is cancelled?

      If all or part of your registered train journey is cancelled due to a malfunction, then you will be notified via e-mail, and then you can register a new train journey via the Treinwijzer in the NS app.

    • How is it possible that the actual crowding on the train differs from the expected crowding?

      The crowd indicator shown gives an indication of how crowded the train can become. Naturally, we make every effort to provide a good estimate. However, the actual crowding may differ from our estimate, for example due to events that we were unable to predict such as faults, detours or emergencies.

    Can't find an answer to your question? Contact NS Customer Service by telephone on 088 672 1057, chat or Twitter. We'll be happy to help you.

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