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Season Tickets for Passengers with Visual Impairment

Do you have a visual impairment and are you travelling by train? Choose NS Flex for travellers with visual impairments or NS-Business Card for travellers with visual impairments. These allow you to check in and out yourself across all public transport. Any missed check-in or check-out is automatically corrected. You will be billed for your fares monthly in arrears. See on this page which season ticket suits you best.

NS Flex for Passengers with Visual Impairments

Travel easily with NS Flex for Passengers with Visual Impairments. This subscription uses a single OV-chipkaart for all public transport. You check in and out without needing to load credit in advance. The fare for your journey is paid monthly by direct debit.

If you miss a check-in or check-out, we will correct it automatically based on your travel history. You can also submit up to ten corrections yourself a year.

NS Flex for Passengers with Visual Impairments is an add-on to your NS Flex subscription. If you do not yet have NS Flex, you can order it online or call our Customer Service.

You will also need an OV escort card B. If you do not have one yet, you can apply for it via the Argonaut website.

If you wish to apply for NS Flex for Passengers with Visual Impairments, please include a copy of your OV escort card B with the application form. You can find the form via the button below. Complete it digitally or print it out and send it by post to our Customer Service. We will process your application within two weeks.

NS-Business Card for travellers with visual impairments

The NS-Business Card for travellers with visual impairments makes it easy to travel throughout public transport with just one OV-chipkaart. You do not need to travel for business purposes nor require a Chamber of Commerce number.

You check in and out without loading credit. The fare for your journey is paid monthly via direct debit. If you miss a check-in or check-out, we correct it automatically. You can submit corrections as often as you need for travel by train, bus, tram and metro with all operators.

You can apply for the NS-Business Card for travellers with visual impairments if you have an OV companion card B. If you do not have this yet, you can request it via the Argonaut website.

Order your card through the Translink Service Desk for travellers with visual impairments. Download the authorisation form below and send the completed form by post or email to Translink.

Frequently asked questions about NS Flex and NS-Business Card for travellers with reduced vision

What are the differences between NS Flex and NS-Business Card?

Here is what you need to know when choosing between NS Flex and NS-Business Card.

Missed check-in and check-out

Missed check-ins and check-outs on NS journeys are always corrected automatically with NS Flex. You can submit up to ten correction requests a year for NS journeys and three a year for other carriers via uitcheckgemist.nl. NS-Business Card allows unlimited corrections for travel with all carriers. You can arrange this through the Service Desk for Visually Impaired Travellers.

Season tickets

NS Flex comes in various types, such as Basis, Dal Voordeel, Altijd Voordeel, Weekend Voordeel, Weekend Vrij, Dal Vrij, Altijd Vrij and Traject Vrij. These season tickets are also valid with other train carriers.
NS-Business Card also offers season tickets like Basis, Dal Voordeel, Traject Vrij, Trein Vrij and OV Vrij. Please note: Dal subscriptions do not provide discounts with other carriers.

OV-chipkaart

With NS Flex, you need to briefly scan an existing card at an NS Ticket Machine once. New cards can be ordered without this. NS-Business Card uses a new OV-chipkaart without needing to visit a ticket machine.

Sentire product from Connexxion

NS Flex can include the Sentire product if the bus, tram and metro part of NS Flex is disabled through our Customer Service. NS-Business Card does not work with Sentire; it remains on your current OV-chipkaart.

I have NS Flex for travellers with visual impairments. What should I do if I have missed a check in or check out?

Have you missed a check in or check out on a journey with NS? Do not worry; we will automatically correct this based on your travel history. You do not need to take any action. You will receive an email after the correction is made. You can also view the correction in Mijn NS.

If the automatic correction is incorrect or no correction has been made, you can adjust it yourself in Mijn NS. Should you prefer to speak to someone, please call Customer Service at 030-7515155. You may adjust an automatic correction up to ten times a year for journeys with NS. For other transport providers, this is limited to three times a year. You can request corrections for other providers through uitcheckgemist.nl.

I have an NS-Business Card for passengers with visual impairments. What should I do if I forget to check in or out?

If you have an NS-Business Card for passengers with visual impairments and encounter an issue with checking in or out, the Service Desk for Passengers with Visual Impairments will correct the missed check-in or check-out for you. This applies both to NS and other public transport providers.

You can find more information about the NS-Business Card for passengers with visual impairments on the website of the Service Desk for Passengers with Visual Impairments. You can also email serviceloket@ov-chipkaart.nl or call 0800-4848400. The Service Desk is available on weekdays from 8:00 to 17:00.