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Terminating or cancelling door-to-door services

Going to and from the station with your own bicycle, an OV-fiets, the OV-taxi, Greenwheels or using the bus, tram or metro. You can cancel several door-to-door services online.

Cancelling door-to-door services

There are several options for cancelling door-to-door services like OV-fiets season tickets or bicycle storage season tickets. You can do so via:

  • A direct message via X (formerly Twitter) or Facebook
  • through chat (every day from 7.00 am - 11:00 pm)
  • by telephone: 030 751 51 55

Termination of Storage on account

Storage on account remains active until you cancel it. 

Cancelling an annual bicycle storage season ticket

You can also cancel your bicycle storage season ticket through the storage proprietor. For more information, see Cancelling a season ticket for an NS bicycle storage facility.

Cancelling a booking with the OV-taxi

You can cancel a booking with the OV-taxi online until 15 minutes before the appointed time at If you cancel later than this you will be charged a fee.

Changes to Greenwheels

Would you like to change a reservation or some details, cancel a reservation or cancel the season ticket? Read how to do this on the Greenwheels website.