Engineering work at Alphen aan den Rijn

Planned engineering work may make your journey take longer than usual because we schedule these in advance. That is why you will not receive a refund if this causes a late arrival.

You can claim a refund if your train is delayed by at least thirty minutes compared to the timetable in the Journey Planner.

No. These are planned engineering works. We provide replacement transport, like NS buses, or an alternative route.

No. You need a valid ticket even on replacement transport. If part of your journey is by NS bus, you will not pay extra for the entire trip.

Check out at the station where you change to the bus. You will find a temporary check-in and check-out point at the bus. Check in there again. At your destination, check out at the bus stop.

If you continue your journey by train, check in again at that station.

• a high step when boarding the bus
• longer walking distances to and from the bus
• possibly more standing while waiting

If you travel with a wheelchair or other mobility aid and we operate buses, you can use our wheelchair taxi service free of charge. Call NS Reisassistentie on 030 235 7822 or chat with NS Customer Service.

If you have a visual impairment and need assistance, we are happy to help you get to or from replacement transport. Call NS Reisassistentie at 030 235 7822 or chat with NS Customer Service.

If you have to travel via another operator as advised by us, you do not need to check in or out there. Your NS ticket is still valid.

If you travel by NS bus, you will not pay more than usual. However, you must check out at the train and check in and out again on the bus.

If there is more than thirty-five minutes between checking out and checking in, you might pay more because this counts as a new journey.

If you have paid too much, check this questionnaire to find out if you can get a refund.

If you have paid too much, view the questionnaire to see if you can claim a refund.