Lost or stolen NS-Business Card
Block your NS-Business Card quickly if it is lost or stolen. You can request a refund for the cost of traveling while waiting for your new card.
In all cases: block the card and request a replacement
Have you lost your NS-Business Card or has it been stolen? Then block the card as quickly as possible Mijn NS Zakelijk. Here, you can immediately request a new NS-Business Card. You will receive it within 7 days at the specified address.
Avoid paying too much. If you do not block your card, ourneys made after its loss will be charged to your monthly invoice.
I am the card holder
- Log in to Mijn NS Zakelijk with your business email address
- Go to ‘My NS-Business Card‘
- Block the card using the button ‘NS-Business Card stolen, lost or damaged? Request a duplicate‘, under 'Arrange now'
I am the contact person
- Log in to Mijn NS Zakelijk with your username
- Go to ‘Manage cards and card holders’ and search for the relevant card holder
- Click on the card number of the card you wish to block and replace
- Block the card using the button ‘NS-Business Card stolen, lost or damaged? Request a duplicate‘, under 'Arrange now'
Refunds for loss or theft
You will receive your new NS-Business Card within 7 days. If you have paid for travel that is normally covered by your season ticket in the meantime then you can request a refund. This only applies if you have ordered a new NS-Business Card with a Traject Vrij, Trein Vrij or OV Vrij season ticket.
Intercity direct Altijd Toeslagvrij
Do you have an Intercity direct Altijd Toeslagvrij season ticket? While you are waiting for a replacement card, you can fully declare any purchased Intercity direct supplements.