Refunds
If your OV-chipkaart is lost, stolen or damaged, or your train is delayed, you can request a refund. But there are also other situations in which you may be eligible for a refund. We would be happy to provide you with more information on how to request a refund.
What most people want to know
The answer to your question...
Refunds for delays
We understand how irritating it is to experience a delay on your train journey in the Netherlands, so we offer a refund for delays of 30 minutes or more.
Refunds when you forget your OV-chipkaart
Do you have an NS season ticket, but forgot to bring your OV-chipkaart to the station with you? No problem! Just make sure that you have a valid ticket for your journey, and you can request a refund for the cost of travelling with NS later.
Refunds for loss or theft
If your OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, then you can request a new card. If you need your season ticket, but your replacement card has not yet arrived, you can request a temporary ticked through NS Customer Service. Temporary tickets are not available with in connection with NS Flex or the NS-Business Card. For what to do in that case, read the information at the bottom of the page.
Refunds for travel on international trains
If you experience a delay on an international route, you may request a refund. Simply fill in the online request form 'Refund for delays'.
Requesting an OV-verklaring
If you pay your own expenses for travelling to work, you can apply for a travel deduction from the Tax Authority. For this, you will need an OV-verklaring (public transport statement) or a travel statement to prove that you have travelled by public transport.
