Refunds

We understand how irritating it is to experience a delay on your train journey in the Netherlands, so we offer a refund for delays of 30 minutes or more.

Do you usually travel on an NS season ticket but you've forgotten your OV-chipkaart? Or did you travel with your debit card instead of your OV-chipkaart? There's no need to worry. First, ensure that you have a valid ticket for your train journey. You can request a refund for the cost of your journey with NS afterwards.

If your OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, then you can request a new card. If you need your season ticket, but your replacement card has not yet arrived, you can request a temporary ticked through NS Customer Service. Temporary tickets are not available with in connection with NS Flex or the NS-Business Card. For what to do in that case, read the information at the bottom of the page.

If you experience a delay on an international route, you may request a refund. Simply fill in the online request form 'Refund for delays'.

If you pay your own expenses for travelling to work, you can apply for a travel deduction from the Tax Authority. For this, you will need an OV-verklaring (public transport statement) or a travel statement to prove that you have travelled by public transport.

Do you see a debit on your bank account that starts with NLOV followed by 14 numbers and letters? Then you have (accidentally) traveled with your debit card.