Forget to check in or out
We all forget to check in or out every now and again. No need to worry, just find the conductor and let them know. If you forgot to check out, you have 6 hours to do so after checking in. Just head to an NS pole or gate!
Forgotten to check in
Many of our stations have gates that only open after you check in with your OV-chipkaart. If you're travelling from a station with poles, we understand that you might forget to check in every now and again. If you forget, try to check in at the same station anyway or find the conductor in the train to avoid a fine. After all, you always need a valid ticket when travelling on public transport.
Forgotten to check out
Forgot to check out? You have 6 hours to check out at an NS pole or gate after checking in. Make sure to scan your OV-chipkaart on the checkout side. If you cannot check out on time, we will charge you a correction fee or the boarding fee.
Requesting a refund for the correction fee or boarding fee
Please note: if you have an NS Flex season ticket, you can only request refunds for trips with other carriers on Uitcheckgemist.
Requesting refunds via Mijn NS
After you submit your request in Mijn NS, we will deduct the difference between the correction fee (for NS Flex season tickets) and your fare from your next invoice, or we will deposit the difference between your boarding fee (for on-balance season tickets) and your fare into your bank account within 2 weeks.
- You can request a refund up to 3 times per calendar year
- Please submit your refund request within 6 months
Requesting a refund on Uitcheckgemist
Following your request you will receive an e-mail stating when you will receive your refund. If you travel with NS, you will no longer need to stop at a pick-up device - your saldo will be on your card immediately upon checking in! You can also pick up your order from an NS ticket machine - simply choose the ‘Ophalen bestelling’ ('Pick up order') option on the screen.
- You may request a refund up to three times per calendar year
- Submit your refund request within six months after the travel date
Forgetting to check out with a different carrier
Forgot to check out with a different carrier? Head to Uitcheckgemist to let them know at which station you were planning to check out. After your request, the other carrier will refund the difference between the correction fee and your fare.
Is this the 4th time you forgot to check out this calendar year? Please contact the carrier in question.
Please note: the carrier will not always know what you were charged (fare, correction fee). Make sure to check the amounts in Mijn NS first.