Forgot to check-in or check-out
Sometimes checking in or out doesn't go well. For example, because you forget to check out. Don't worry, we explain what you can do in your situation.
Forgotten check-out
You can still check out at a barrier or pole up to 6 hours after checking in. To do so, scan your pass at the check-out side of the gates.
If you are unable to check out, you will have to pay a standard fare for your journey. We call this a correction or boarding fee.
Did you pay too much? Then you can ask for a refund for your journey with us. This can be done up to 3 times a year. How you checked in will determine how your refund is claimed.
OV-chipkaart
OV-chipkaart
Automatic refund
Do you have an NS Flex season ticket? Then we estimate where you should have checked out, due to your previous trips. And you will automatically be refunded the difference in costs.
Even if you travel on balance, we can automatically refund the difference in costs. In that case, you must first give us permission in Mijn NS.
Requesting a refund yourself
Are we unable to automatically adjust your journey for you? Then ask for a refund yourself in Mijn NS via the refund form. You will find this form in your travel history from 48 hours after your journey.
You will receive the excess amount paid into your account within 14 days.
Do you not have Mijn NS? Or did you travel with another carrier? Then you can request a refund via uitcheckgemist.nl.
Automatic refund
Do you have an NS Flex season ticket? Then we estimate where you should have checked out, due to your previous trips. And you will automatically be refunded the difference in costs.
Even if you travel on balance, we can automatically refund the difference in costs. In that case, you must first give us permission in Mijn NS.
Requesting a refund yourself
Are we unable to automatically adjust your journey for you? Then ask for a refund yourself in Mijn NS via the refund form. You will find this form in your travel history from 48 hours after your journey.
You will receive the excess amount paid into your account within 14 days.
Do you not have Mijn NS? Or did you travel with another carrier? Then you can request a refund via uitcheckgemist.nl.
NS-Business Card
NS-Business Card
Automatic refund
We try to automatically adjust your forgotten check-out. We estimate where you should have checked out, due to your previous trips. You will then automatically be refunded the difference in costs on your next invoice. We will also send you an e-mail about this.
Requesting a refund yourself
Sometimes we cannot predict your final destination. In that case we will let you know by e-mail. You can then change your journey yourself in Mijn NS Zakelijk. This can be done up to 6 months after your journey.
Automatic refund
We try to automatically adjust your forgotten check-out. We estimate where you should have checked out, due to your previous trips. You will then automatically be refunded the difference in costs on your next invoice. We will also send you an e-mail about this.
Requesting a refund yourself
Sometimes we cannot predict your final destination. In that case we will let you know by e-mail. You can then change your journey yourself in Mijn NS Zakelijk. This can be done up to 6 months after your journey.
(Digitale) Betaalpas
(Digitale) Betaalpas
Did you forget to check out with your debit card? From 6 hours after your journey, you can adjust the missed check-out with OVpay.
- Go to your travel overview on OVpay.nl
- Look up your trip with your NLOV reference number and the amount deducted
- Fill in the missing end station
The overpayment will be refunded to your account within 5 days.
Did you forget to check out with your debit card? From 6 hours after your journey, you can adjust the missed check-out with OVpay.
- Go to your travel overview on OVpay.nl
- Look up your trip with your NLOV reference number and the amount deducted
- Fill in the missing end station
The overpayment will be refunded to your account within 5 days.
Never forget to check out again
Do you travel with a season ticket or on balance? Then turn on in Mijn NS via the NS app a notification when you have forgotten to check out. That way, you still have time to go back and check out after all.
Forgotten check-out
You can still check out at a barrier or pole up to 6 hours after checking in. To do so, scan your pass at the check-out side of the gates.
If you are unable to check out, you will have to pay a standard fare for your journey. We call this a correction or boarding fee.
Did you pay too much? Then you can ask for a refund for your journey with us. This can be done up to 3 times a year. How you checked in will determine how your refund is claimed.
OV-chipkaart
OV-chipkaart
Automatic refund
Do you have an NS Flex season ticket? Then we estimate where you should have checked out, due to your previous trips. And you will automatically be refunded the difference in costs.
Even if you travel on balance, we can automatically refund the difference in costs. In that case, you must first give us permission in Mijn NS.
Requesting a refund yourself
Are we unable to automatically adjust your journey for you? Then ask for a refund yourself in Mijn NS via the refund form. You will find this form in your travel history from 48 hours after your journey.
You will receive the excess amount paid into your account within 14 days.
Do you not have Mijn NS? Or did you travel with another carrier? Then you can request a refund via uitcheckgemist.nl.
Automatic refund
Do you have an NS Flex season ticket? Then we estimate where you should have checked out, due to your previous trips. And you will automatically be refunded the difference in costs.
Even if you travel on balance, we can automatically refund the difference in costs. In that case, you must first give us permission in Mijn NS.
Requesting a refund yourself
Are we unable to automatically adjust your journey for you? Then ask for a refund yourself in Mijn NS via the refund form. You will find this form in your travel history from 48 hours after your journey.
You will receive the excess amount paid into your account within 14 days.
Do you not have Mijn NS? Or did you travel with another carrier? Then you can request a refund via uitcheckgemist.nl.
NS-Business Card
NS-Business Card
Automatic refund
We try to automatically adjust your forgotten check-out. We estimate where you should have checked out, due to your previous trips. You will then automatically be refunded the difference in costs on your next invoice. We will also send you an e-mail about this.
Requesting a refund yourself
Sometimes we cannot predict your final destination. In that case we will let you know by e-mail. You can then change your journey yourself in Mijn NS Zakelijk. This can be done up to 6 months after your journey.
Automatic refund
We try to automatically adjust your forgotten check-out. We estimate where you should have checked out, due to your previous trips. You will then automatically be refunded the difference in costs on your next invoice. We will also send you an e-mail about this.
Requesting a refund yourself
Sometimes we cannot predict your final destination. In that case we will let you know by e-mail. You can then change your journey yourself in Mijn NS Zakelijk. This can be done up to 6 months after your journey.
(Digitale) Betaalpas
(Digitale) Betaalpas
Did you forget to check out with your debit card? From 6 hours after your journey, you can adjust the missed check-out with OVpay.
- Go to your travel overview on OVpay.nl
- Look up your trip with your NLOV reference number and the amount deducted
- Fill in the missing end station
The overpayment will be refunded to your account within 5 days.
Did you forget to check out with your debit card? From 6 hours after your journey, you can adjust the missed check-out with OVpay.
- Go to your travel overview on OVpay.nl
- Look up your trip with your NLOV reference number and the amount deducted
- Fill in the missing end station
The overpayment will be refunded to your account within 5 days.
Never forget to check out again
Do you travel with a season ticket or on balance? Then turn on in Mijn NS via the NS app a notification when you have forgotten to check out. That way, you still have time to go back and check out after all.
Forgotten check-in
If you have not checked in, you are travelling without a valid ticket. You may then be fined. What you can do depends on your situation.
I'm still at the station
I'm still at the station
Still at the station and forgot to check in? Then walk back to a gate or barrier to check in. Scan your pass at the check-in side of the gates.
Not sure whether you have checked in? You can check this by checking in again within 100 seconds.
Were you already checked in? You will see this on the display. If you weren't checked in, you are now.
Still at the station and forgot to check in? Then walk back to a gate or barrier to check in. Scan your pass at the check-in side of the gates.
Not sure whether you have checked in? You can check this by checking in again within 100 seconds.
Were you already checked in? You will see this on the display. If you weren't checked in, you are now.
I'm on the train
I'm on the train
Are you already on the train and not checked in? Then you don't have a valid ticket. You can then be fined. Even if you buy another ticket during the journey. Report to the conductor as soon as possible.
Are you already on the train and not checked in? Then you don't have a valid ticket. You can then be fined. Even if you buy another ticket during the journey. Report to the conductor as soon as possible.
Forgotten check-in
If you have not checked in, you are travelling without a valid ticket. You may then be fined. What you can do depends on your situation.
I'm still at the station
I'm still at the station
Still at the station and forgot to check in? Then walk back to a gate or barrier to check in. Scan your pass at the check-in side of the gates.
Not sure whether you have checked in? You can check this by checking in again within 100 seconds.
Were you already checked in? You will see this on the display. If you weren't checked in, you are now.
Still at the station and forgot to check in? Then walk back to a gate or barrier to check in. Scan your pass at the check-in side of the gates.
Not sure whether you have checked in? You can check this by checking in again within 100 seconds.
Were you already checked in? You will see this on the display. If you weren't checked in, you are now.
Still at the station and forgot to check in? Then walk back to a gate or barrier to check in. Scan your pass at the check-in side of the gates.
Not sure whether you have checked in? You can check this by checking in again within 100 seconds.
Were you already checked in? You will see this on the display. If you weren't checked in, you are now.
Still at the station and forgot to check in? Then walk back to a gate or barrier to check in. Scan your pass at the check-in side of the gates.
Not sure whether you have checked in? You can check this by checking in again within 100 seconds.
Were you already checked in? You will see this on the display. If you weren't checked in, you are now.
I'm on the train
I'm on the train
Are you already on the train and not checked in? Then you don't have a valid ticket. You can then be fined. Even if you buy another ticket during the journey. Report to the conductor as soon as possible.
Are you already on the train and not checked in? Then you don't have a valid ticket. You can then be fined. Even if you buy another ticket during the journey. Report to the conductor as soon as possible.
Are you already on the train and not checked in? Then you don't have a valid ticket. You can then be fined. Even if you buy another ticket during the journey. Report to the conductor as soon as possible.
Are you already on the train and not checked in? Then you don't have a valid ticket. You can then be fined. Even if you buy another ticket during the journey. Report to the conductor as soon as possible.
Something else went wrong with checking in or out
Sometimes you did check in and out, but still paid too much. You can then often ask for a refund.
Accidentally checked in or out with my debit card
Accidentally checked in or out with my debit card
Sometimes you accidentally check in or out with your debit card. In many cases, you can then get money back. Fill in the questionnaire and you will know immediately.
Sometimes you accidentally check in or out with your debit card. In many cases, you can then get money back. Fill in the questionnaire and you will know immediately.
Missed check-out on other carrier
Missed check-out on other carrier
You can adjust your missed check-in or check-out with the other carrier via uitcheckgemist.nl (for OV-chipkaart) or the OVpay app (for OV-pay). Did you not travel with this carrier? Then enter the same station at the check-in and check-out location.
Bus, tram and metro with NS-Business Card
If you travelled by bus, tram or metro with your NS-Business Card, you can adjust your missed check-in or check-out via our form. Please do this no sooner than 9 days after your journey.
You can adjust your missed check-in or check-out with the other carrier via uitcheckgemist.nl (for OV-chipkaart) or the OVpay app (for OV-pay). Did you not travel with this carrier? Then enter the same station at the check-in and check-out location.
Bus, tram and metro with NS-Business Card
If you travelled by bus, tram or metro with your NS-Business Card, you can adjust your missed check-in or check-out via our form. Please do this no sooner than 9 days after your journey.
Not travelled, but paid
Not travelled, but paid
If you check in and check out more than 60 minutes later at the same station, we assume you have travelled in the meantime. Therefore, you will then pay a correction or boarding fee.
Were you unable to make your journey due to a delay?
Then easily ask for your money back via the Refund for delays form.
Accidentally checked in at an NS pole
Did you accidentally check in at one of our poles or barriers, but did not travel with us? Then you can request a refund via our Customer Service.
If you check in and check out more than 60 minutes later at the same station, we assume you have travelled in the meantime. Therefore, you will then pay a correction or boarding fee.
Were you unable to make your journey due to a delay?
Then easily ask for your money back via the Refund for delays form.
Accidentally checked in at an NS pole
Did you accidentally check in at one of our poles or barriers, but did not travel with us? Then you can request a refund via our Customer Service.
Something else went wrong with checking in or out
Sometimes you did check in and out, but still paid too much. You can then often ask for a refund.
Accidentally checked in or out with my debit card
Accidentally checked in or out with my debit card
Sometimes you accidentally check in or out with your debit card. In many cases, you can then get money back. Fill in the questionnaire and you will know immediately.
Sometimes you accidentally check in or out with your debit card. In many cases, you can then get money back. Fill in the questionnaire and you will know immediately.
Missed check-out on other carrier
Missed check-out on other carrier
You can adjust your missed check-in or check-out with the other carrier via uitcheckgemist.nl (for OV-chipkaart) or the OVpay app (for OV-pay). Did you not travel with this carrier? Then enter the same station at the check-in and check-out location.
Bus, tram and metro with NS-Business Card
If you travelled by bus, tram or metro with your NS-Business Card, you can adjust your missed check-in or check-out via our form. Please do this no sooner than 9 days after your journey.
You can adjust your missed check-in or check-out with the other carrier via uitcheckgemist.nl (for OV-chipkaart) or the OVpay app (for OV-pay). Did you not travel with this carrier? Then enter the same station at the check-in and check-out location.
Bus, tram and metro with NS-Business Card
If you travelled by bus, tram or metro with your NS-Business Card, you can adjust your missed check-in or check-out via our form. Please do this no sooner than 9 days after your journey.
Not travelled, but paid
Not travelled, but paid
If you check in and check out more than 60 minutes later at the same station, we assume you have travelled in the meantime. Therefore, you will then pay a correction or boarding fee.
Were you unable to make your journey due to a delay?
Then easily ask for your money back via the Refund for delays form.
Accidentally checked in at an NS pole
Did you accidentally check in at one of our poles or barriers, but did not travel with us? Then you can request a refund via our Customer Service.
If you check in and check out more than 60 minutes later at the same station, we assume you have travelled in the meantime. Therefore, you will then pay a correction or boarding fee.
Were you unable to make your journey due to a delay?
Then easily ask for your money back via the Refund for delays form.
Accidentally checked in at an NS pole
Did you accidentally check in at one of our poles or barriers, but did not travel with us? Then you can request a refund via our Customer Service.