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Improving service

We are constantly working to improve our service, in part by improving our schedules to offer as many travellers as possible a seat in the train. Our goal is to have as many trains as possible run on time, and to improve our provision of information in the event of disruptions or delays.

Plan your journey using the Travel Planner

The answer to your question...

Crowded trains

What measures is NS taking?

Reporting overcrowding on the train

Are you travelling on an overcrowded train? Report this via Travel planner Xtra.

Train schedules

The NS draws up the train schedule based on the number of expected passengers.

Information availability during disruptions

More information during disruptions