We are constantly working to improve our service, in part by improving our schedules to offer as many travellers as possible a seat in the train. Our goal is to have as many trains as possible run on time, and to improve our provision of information in the event of disruptions or delays.
The answer to your question...
Measures to address crowded trains
What does NS do to prevent crowded trains?
Reporting overcrowding on the train
Use the NS app to let us know if you're in a crowded train, to help us improve our services.
The NS draws up the train schedule based on the number of expected passengers.
Information availability during disruptions
More information during disruptions