Payment
Below, you can read more about what you can do in case of corrective fees, fines and deferred payment.
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Deferred payment
No valid ticket on the train or behind the gates at a station? If so, the conductor or Safety and Service assistant will sell you a ticket, in addition to the legal fine (statutory increase) of €50. Unable to pay in cash on the spot? If so, you will be granted a deferred payment option if you are able to identify yourself.
Correction fee and boarding fee
If we don't know which stations you boarded or left the train, for example because you forgot to check in or out and didn't correct it in time, then we will charge you a correction fee or a boarding fee. See which situation applies to you.
Explaining your invoice
You can find the invoices for your NS Flex season ticket or season ticket on account under the tab heading 'Payment overview' in Mijn NS. This page shows your season ticket costs and any travel expenses. Log in to Mijn NS to view your invoices.