Door-to-door services
We will be happy to help you with all your questions about our door-to-door services such as bike parking, OV-fiets or Check-scooter.
What most people want to know
Find your answer
Cancelling a bicycle locker
You can cancel your bicycle locker season ticket by sending us the key to the bicycle locker and a completed refund form by post.
Cancelling a bicycle storage season ticket
If you want to cancel an annual NS bicycle storage season ticket, the method for doing so depends on whether you are using a secure or self-service bicycle storage facility.
Bicycle stolen or damaged in NS bicycle storage
Has your bike been stolen from an NS bicycle storage facility? How unpleasant! Read on to find out what you can do.
FAQ about street parking
Do you have questions about how to park using the NS app? Or about paying? Check everything you need to know about street parking.