Lost and found items
We're sorry to hear that you lost or forgot one of your belongings on the train or at the station. You can find a list of lost and found items online.
Found an item?
Have you found an item on the train or at the station? If you find an item on the train or at a station, please hand it in to an NS employee. This maximises the chance of reuniting the item and its owner.
If you do not have the chance to hand in the item to NS staff, you can bring it with you and list it online on verlorenofgevonden.nl or iLost.co. You cannot register the item by telephone via our Customer Service.
Lost an item?
We're sorry to hear that you lost or forgot Our procedure for lost & found items is as follows:
1. You browse the lost & found items online
If you have lost an item, visit our website with lost & found items.
Lost your OV-chipkaart, ID or debit card?
We are not allowed to hold onto these cards, and always pass them on to the responsible authorities. You will have to block and replace them yourself.
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I have lost my identity card, passport or driver's licence
Unfortunately, we are not allowed to keep passports, identity cards and driver's licences according to the law. If these are found, we pass them onto the Marechaussee. This means you will not be able to find them among the found items.
Report the loss to the municipality yourself, to prevent your old identity document being misused. You can also request a new identity document there at the same time.
Report a lost identity card or passport through the Government.
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I lost my OV-chipkaart or NS-Business card
Unfortunately, we are not allowed to keep an OV-chipkaart or NS-Business card. When we find them, we pass them onto the responsible agency. This means you will not be able to find lost cards among the found items.
Block your OV-chipkaart as soon as possible to prevent unauthorised use. You can also request a new card here at the same time.
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I lost my debit card or other personal card
We do not keep debit cards or other personal cards according to the law. When we find them, we pass them onto the respective responsible agency. This means you will not be able to find them among the found items.
You will have to block and replace these cards yourself. You can block your debit card through your own bank.
Visit the Consumentenbond (Consumer Association) to find out how to report a lost debit card.
2. You find your item and send a request
Found your item in lost & found? Great news! Send a request to get your item back.
Tell us as much possible about your item so that we can be sure that you are the rightful owner. Be as specific as you can be.
We will try to respond to your request within 24 hours. Please note that we may need more time at the weekend or on public holidays. We will notify you by email to tell you whether your request was approved.
3. Pick the item up or have it sent to your address.
If your request is approved, you will usually be able to choose how you would like to get your item back.
PIck up item at the station
If you'd like to pick up the item at a station with a service point, you can pick it up yourself or arrange for someone else to pick it up for you in the next five days. Unfortunately, we cannot keep items at the station for any longer than five days.
When you pick up the item, please bring your ID and the request number (stated in the email).
Have item sent
If you'd like to have the item sent to your address or didn't pick it up within seven days, pass on your details and pay for the shipping costs. Shipping costs are € 15 for standard deliveries in the Netherlands.
International shipping costs and large parcels are more expensive.
FAQ about lost & found items
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I cannot find my item
Can't find your item? We're really sorry to hear that. It may take a few days for items to appear online. Try again in a couple of days.
You can also try searching for it in different ways:
- Search in a different category.
- Amend the date. After all, an item may sometimes be found a while after you lost it.
- Use fewer filters in your search (for example, don't specify the brand of your bag). This will deliver more results.
Haven't found your item after a number of weeks?
You can also look for your item through sites such as iLost.co and verlorenofgevonden.nl. Who knows, perhaps it has been found somewhere after all!
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What if my request is rejected?
If you find your item, you must answer a number of questions. We do this to be certain that you are the correct owner. We aim to take good care of found items after all, and we don't just give them to anybody.
What if your request is rejected?
If this is the case, it's possible we don't have enough information to be certain that you are the owner. Lodge another request, and include as many details as possible about your item, that only you could know. This will help us to be sure you are the correct owner.You can also call our Customer Service. We will explain why we have rejected your request. You can then give us any extra information.
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I lost something on a train of another carrier?
Go to iLost or verlorenofgevonden.nl or report it to the relevant carrier.