Have you found an item?
If you have found an item on the train or at the station, please hand it to one of our service staff at the station or on the train. This gives the best chance that the item will be returned to its owner.
If you cannot hand the item to a staff member, you may take it with you and register it online at verlorenofgevonden.nl or iLost.co. It is not possible to register the item by phone via our Customer Service.
Have you lost an item?
Have you lost or left something on the train or at the station? Please read below to find out how we handle found items.
1. Search online among found items
If you have lost an item, check our online database of found items to see if we have found it. It can take a few days before items appear online.
We are not allowed to keep these cards; we hand them to the responsible authorities. You must block and replace them yourself.
2. You find your item and submit a request
Is your item listed among the found belongings? That is good news! Submit a request to have your item returned.
Provide as much information as possible about your item to help us confirm that you are the rightful owner. Please describe all details and features as accurately as you can.
We aim to respond to your request within 24 hours. Response times may be slightly longer on weekends and public holidays. You will receive an email informing you if your request has been approved.
3. You collect your item or have it sent to you
Once your request has been approved, you can usually choose how to receive your item.
(Collecting) at the station
If you choose to collect your item at a station with a service desk, you have seven days to collect it yourself or arrange for someone else to collect it on your behalf. Unfortunately, we cannot make exceptions to keep your item at the station for longer.
We will only release the item if you can show your proof of identity and provide the request number, which is included in the email you receive.
Have it sent to you
If you want the item sent to you or have not collected it within seven days, you will provide us with your details and pay the postage first. The cost is € 15 for standard delivery within the Netherlands.
Postage costs are higher for international delivery or larger parcels.