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Lost and found items

Have you lost or forgotten something on the train or at the station? That's very annoying! How can you get your things back? This page contains all the information you need to find out what you can do.

Have you lost something on the train or at the station?

The first 5 days

Contact us right away by telephone and submit the search form. Usually, found objects are kept in storage at the station where they are handed in for the first 5 days, free of charge. You can pick up your objects from the station in question. To get your lost items back, all you have to do is show us a valid ID and the unique number of your online search request.

After 5 days

After 5 days, lost & found objects are sent to the Central Lost & Found Desk in Utrecht, where they are kept for up to 3 months. We constantly monitor whether a lost item is handed in that matches the description stated on your search request. 

If we manage to find your item or luggage, we will have it delivered to your home at a minimum cost of € 15. For items that measure more than 1 meter in length or weigh over 10 kilograms, we will charge an extra fee. Full shipping costs apply for foreign shipments. Unfortunately, you cannot visit the Central Lost & Found Desk.

Have you lost your ID?

You cannot report lost passports or IDs. If we find a passport or ID, we forward them to the Marechaussee. If you lose your passport or ID, you will have to request a replacement. 

Have you found something on the train or at the station?

If you find an item on the train or at a station, you can hand it in to an NS employee. If you can't find an NS employee, you can also report your find to our Customer Service. Thanks in advance!