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Lost and found items

Lost or forgotten something on the train or at the station? How annoying! If you report it to us online immediately, we'll keep our eyes open to see whether it's found.


How it works

Make a report

If you have lost an item, report this online as soon as possible. When you do so, tell us as much as possible about the lost item as this will increase the chance of us finding it.

Please note: If you lost the item in a train run by another carrier, please visit iLost or report the loss to the carrier concerned. This will increase the chance of you getting your item back.

Please note: If you have lost your personal OV-chipkaart, bank card or identification, you cannot report this to us. These items are immediately passed onto the respective agencies responsible and must be blocked and replaced.

We carry out a search

We aim to process your report within two days of receiving it. We will also make every effort to notify you within this period as to whether your item has been found. However, due to the large number of reports, we don't always manage to do this. If you haven't heard anything from us within three days, please contact us by telephone.

Based on the information in your report, we look through the items that we have received or that come in afterwards. If we find something that matches your description, we will contact you.

We will search for up to three weeks for your item. Please bear in mind that if your item is not found within the first two days, there is only a very small chance that it will turn up.

If we find your item

Found items generally remain for five days at the station at which they were handed in. If your item is among these, you will receive notification from us about where and when you can come and collect it. You can only collect the item upon showing your identification and the reference number we have provided.

After five days, items are sent to the Central Lost and Found Desk. Once your item has arrived there, we can only send it to you. This costs at least € 15.

Have you found something at the station or on the train?

You can hand in a found item to an NS employee at the station or on the train. If this proves not to be possible, you can also report it online.

Frequently Asked Questions

  • Waarom kan ik geen identiteitsbewijs meer registreren?

    Paspoorten en identiteitsbewijzen kun je niet aanmelden als verloren voorwerp, omdat ze worden overgedragen aan de marechaussee als ze worden gevonden. Om misbruik van je oude identiteitsbewijs te voorkomen, meld je zelf het verlies bij de gemeente. Hier kun je ook een nieuw identiteitsbewijs aanvragen.

  • Waarom kan ik geen OV-chipkaart meer registreren?

    Om fraude te voorkomen adviseren wij je om je OV-chipkaart zo snel mogelijk te blokkeren. Je kunt hier direct ook een vervangende kaart aanvragen. 

  • Waarom kan ik geen losse pasjes meer registreren?

    Ook voor andere passen zoals bank- of zorgpassen geldt dat je deze bij verlies het beste zo snel mogelijk kunt laten blokkeren. Wij hebben gemerkt dat veel mensen dit al uit eigen beweging doen.

  • Wat gebeurt er als mijn voorwerp niet wordt gevonden?

    Als we je voorwerp binnen 3 weken niet terugvinden, vinden wij dat natuurlijk heel vervelend voor je. Is dit het geval? Dan krijg je hierover na drie weken een definitief bericht. Je zoekopdracht wordt op dat moment ook gesloten.