Would you like to extend or cancel your season ticket, do you have problems accessing your storage facility, or is your bicycle locker damaged? This page provides answers to the most frequently asked questions. We would be happy to help you, so if your question is not in this list, please feel free to contact NS Customer Service. We are standing by day and night to help you!.
The answer to your question...
Extention of your annual season ticket
If you purchased a season ticket from the attendant at a storage facility, then you can extend it with the help of the attendant. Annual season tickets that were purchased online are automatically extended each year.
Making changes to your annual season ticket
You can change your personal information online in Mijn NS. If you have an annual season ticket for bicycle storage on your NS-Business Card, then you can change it using Mijn NS Zakelijk.
Payment of your annual season ticket
Season tickets for your station's bicycle storage facility can be purchased online and paid for via Internet banking.
Termination or Cancellation of your annual season ticket
Questions about terminating or cancelling your NS Bicycle storage season ticket.
Lost, stolen or damaged
Assistance in case of loss, theft or damage of your bicycle, access card or key