Forgot your OV-chipkaart?
If you forget to bring along your OV-chipkaart during your journey, you may be eligible to request a refund, depending on which season ticket you have.
Did you forget your OV-chipkaart with or without a season ticket?
If you forget your OV-chipkaart with or without a season ticket, then you must use another OV-chipkaart or purchase a single-use chipkaart. That way, you can still travel with a valid ticket, and you do not run the risk of receiving a fine.
Door-to-door services without an OV-chipkaart
If you forget your OV-chipkaart or NS-Business Card, then unfortunately you cannot utilise the door-to-door services, such as bicycle storage or OV-fiets rental.
Refunds when you forget your season ticket
Most season tickets allow you to declare your travel costs for the day. We will evaluate your declaration, and if it is justified we will refund your costs.
The options per season ticket
Student travel product
You may declare your travel costs 1 x per year and we will refund your expenses.
Altijd Vrij, OV Vrij or OV-jaarabonnement season tickets
You can declare your travel costs up to 3 x per year. For the Altijd Vrij monthly variant, you can declare your costs 1 x per year.
Dal Vrij or Weekend Vrij season ticket
You can declare your travel costs up to 3 x per year. If you travel during a period when you are eligible to travel for free, then we will refund the full amount. If you travel outside of those periods, then you will not receive a refund.
Traject Vrij and Annual route season ticket
You can declare your travel costs up to 3 x per year. If you travel on the route that you would normally travel for free, then we will refund the full amount. If you travel on another route, then you will receive a refund for the amount of the discount that you should have received. This does not apply for the Traject Vrij season ticket.
Kids Vrij, Dal Voordeel or Altijd Voordeel season ticket
You cannot declare the costs incurred when you forget your Kids Vrij, Dal Voordeel of Altijd Voordeel season ticket.
Voordeeluren season ticket
You can declare your travel costs 1 x per year by following the instructions for 'Requesting a refund when traveling without a season ticket’. We will only refund the amount of the discount.