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Temporary Ticket in case of a lost OV-chipkaart

If you lost your OV-chipkaart and are waiting for a replacement card with your season ticket on it, you can usually request a Temporary Ticket to travel for a few days. To find out how Temporary Tickets work, please read the information on this page.


Important
When you realise that you have lost your OV-chipkaart, is important that you block it as quickly as possible. To do so, go to the OV-chipkaart website. While you are there, you can request a new OV-chipkaart right away.
Block my OV-chipkaart and request a new card

Temporary Ticket with NS Flex

Vrij season tickets

If you have an NS Flex Vrij season ticket (Altijd Vrij, Dal Vrij, or Weekend Vrij), you can request a Temporary Ticket at an NS service desk in a station or by contacting the NS Customer Service. They will give you coupon codes for e-tickets that you can redeem on our website. When you redeem a code, you will be asked on which date you want to travel, and this date will be shown on the e-ticket. You will receive your new personal OV-chipkaart (with a photo), including your season ticket, within 5 days.

Discount season tickets

If you have an NS Flex season ticket (Altijd Voordeel, Dal Voordeel, or Weekend Voordeel), you can request a Temporary Ticket at an NS service desk in a station or by contacting the NS Customer Service. They will give you a discount code with which you can get a 40% discount on e-tickets purchased from our website. When you redeem a code, you will be asked on which date you want to travel, and this date will be shown on the e-ticket. You will receive your new personal OV-chipkaart (with a photo), including your season ticket, within 5 days.

 

  • Terms & Conditions for Temporary Ticket with NS Flex season ticket

    • The terms & conditions for your season ticket also apply to the e-ticket.
    • You don't need to check in. If the gates have a barcode reader, you can open them with the barcode on your e-ticket.
    • The e-ticket is only valid on the travel date specified on the e-ticket.
    • The e-ticket cannot be sold to or used by anyone else.

Temporary Ticket with a balance-based season ticket

If you have a balance-based season ticket, you can temporarily use your season ticket with an anonymous ov-chipkaart for up to 12 days. To request a Temporary Ticket, go to an NS service desk in a station or by contact the NS Customer Service. After you have submitted an order, you can pick it up at an NS card machine or an OV-chipkaart service station.
Your new personal OV-chipkaart, pre-loaded with your season ticket, will be sent to your home within 5 days.

Temporary Ticket with Traject Vrij
If you have a Traject Vrij season ticket, you can only get a Temporary Ticket for your fixed NS trip. For all other your travel, you can purchase an e-ticket or a single-use OV-chipkaart.
Buy an e-ticket

  • Terms & Conditions for Temporary Ticket with a balance-based season ticket

    • The terms & conditions for your season ticket also apply to the temporary ticket.
    • You check in and out as usual.
    • A Temporary Ticket cannot be sold to or used by anyone else.
    • A Temporary Ticket is valid for the season ticket holder for 12 days, commencing once the product becomes available from the ticket machine.

Is your card damaged or faulty?

Your OV-chipkaart might suddenly stop working for a number of reasons. Go to the page below to find out whether one of these reasons may apply to you.
Damaged or faulty OV-chipkaart