Refunds when you forget your season ticket
Do you have an NS season ticket, but you forgot to bring your OV-chipkaart to the station with you? No problem! Just make sure that you have a valid ticket for your journey, and you can request a refund for the cost of travelling with NS later.
Are you travelling with NS Flex? In some cases, it works a bit differently than what you may be accustomed to.
I've forgotten my OV-chipkaart. What now?
If you've forgotten to bring along your OV-chipkaart with a season ticket, you can either travel using another OV-chipkaart, purchase a single-use chipkaart from a Ticket Machine, or order an e-ticket online. That way, you can travel with a valid ticket, without risking a fine.
Requesting a refund
You can request a refund for the costs that would be covered by your NS season ticket. We will process the request and pay the refund if the request is approved. You can submit a request up to 1 month after the date of travel, with a maximum of 3 refund requests per year.
Use the button below to submit a refund request.
If you have an NS-Business Card, you can request a refund for any costs incurred by submitting proof of the journeys with NS. You can request a refund up to 90 days after the date of travel, with a maximum of 3 refund requests per year.
Send the ticket used for the journey to: NS Zakelijk Customer Service, Postbus 2372, 3500 GJ Utrecht, with reference to refund request. Please include your name, account number, NS-Business Card number and the reason you are requesting a refund.
We will inform you whether your request has been approved and the refund amount as quickly as possible. This amount will automatically be credited to the bank account number provided. Refund requests usually take around 3 to 4 weeks to process.