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Refunds when you forget your OV-chipkaart

Do you have an NS season ticket, but forgot to bring your OV-chipkaart to the station with you? No problem! Just make sure that you have a valid ticket for your journey, and you can request a refund for the cost of travelling with NS later.


Replacement ticket

If you forgot to bring your OV-chipkaart with season ticket, you can still travel by using another OV-chipkaart, buying a single-use chipkaart or ordering an e-ticket online. That way, you can travel with a valid ticket without risking a fine.

Door-to-door services 

If you forgot to bring along your OV-chipkaart or NS-Business Card, then unfortunately you cannot take advantage of the door-to-door services, such as storing your bicycle or renting an OV-fiets.

Requesting a refund

If you normally travel with a season ticket, then buying a replacement ticket means doubling up on costs. Fortunately, you can request a refund for the costs covered by your season ticket. You can request a refund up to 1 month after the travel date, for a maximum of 3 refunds per calendar year.

Click on the button below to request a refund.

Payment

We will inform you about whether your request has been approved and the amount of the refund as quickly as possible. This amount will automatically be credited to the bank account number provided. Refund requests usually take around 3 to 4 weeks to process.