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Refunds when you forget your season ticket

If you've forgotten to bring along your OV-chipkaart with a season ticket, there's no reason to panic. Just make sure that you have a valid ticket when you travel. You can then request a refund after your journey.


I've forgotten my OV-chipkaart. What now?

If you've forgotten to bring along your OV-chipkaart with a season ticket, you can either travel using another OV-chipkaart, purchase a single-use chipkaart from a Ticket Machine, or order an e-ticket online. That way, you can travel with a valid ticket, without risking a fine.

Requesting a refund

You can request a refund for any costs incurred that should have been covered by your season ticket. We will check the refund request, and if it is approved, we will refund the amount to your account. Refund requests may be submitted up to one month after the date of travel, with a maximum of 3 refund requests per year.

  • If you travelled using a different OV-chipkaart, please include the card number, the date of travel and the route with your request.
  • If you travelled using a single-use chipkaart, please send it (or a photo of the ticket) along with your request.

Refund requests can be submitted via:

  • 030 751 51 55
  • Twitter
  • Facebook
  • post: NS Klantenservice, Postbus 2372, 3500 GJ Utrecht

Voordeeluren season ticket or student travel product

If you have a Voordeeluren season ticket or a student travel product, then there are 2 ways to request a refund:

  • Fill in this refund request form and send it to: NS Klantenservice, Postbus 2372, 3500 GJ Utrecht. Remember to include your ticket and a copy of your season ticket, along with your season ticket holder details.
  • Or submit your request by telephone by calling NS Customer Service.

You can submit a request up to 1 month after the date of travel. Please note that you may only submit one refund request per calendar year.

NS-Business Card

If you have an NS-Business Card, you can request a refund for any costs incurred by submitting proof of the journey. You can request a refund up to 3 months after the date of travel, with a maximum of 3 refund requests per year.

Send the ticket used for the journey to: NS Zakelijk Customer Service, Postbus 2372, 3500 GJ Utrecht, with reference to refund request. Please include your name, account number, NS-Business Card number and the reason you are requesting a refund.

Payment

We will inform you whether your request has been approved and the refund amount as quickly as possible. This amount will automatically be credited to the bank account number provided. Refund requests usually take around 3 to 4 weeks to process.