Frequently Asked Questions about the OV-pas
You can read our FAQ about travelling with your OV-pas here.
Paying with your OV-pas
Where can I go with my OV-pas?
Where can I go with my OV-pas?
You can use your OV-pas for all public transportation in the Netherlands, including the bus, tram and underground. You can even take ICE or IC Direct train services, provided you purchase the supplement.
Can I use my OV-pas to travel with a NS season ticket?
Can I use my OV-pas to travel with a NS season ticket?
No, that’s not possible yet. At the moment, you can’t transfer your season ticket to an OV-pas. So, if you’re using an OV-pas, you’ll only be able to travel in 2nd class and without a discount.
Do you have a season ticket or do you want to travel with a discount? Then travel using your OV-chipkaart.
At the end of the year, we will start transferring season tickets to the OV-pas. We will notify you when it is your turn.
What is the minimum balance I need on my OV-pas?
What is the minimum balance I need on my OV-pas?
The minimum balance for travelling on balance is EUR 20. You can view or top up your balance in the OVpay app.
Can I change my travel class?
Can I change my travel class?
Yes, you can. You can change classes via My NS or the ticket machine.
Can I use the Combined Travel Discount?
Can I use the Combined Travel Discount?
No, that’s not possible yet. You cannot use the Samenreiskorting discount with your OV-pas. This is because we aren't yet able to add discounts or season tickets to the OV-pas.
Would you like to use the Samenreiskorting discount? If so, please use an OV-chipkaart or buy a discounted ticket.
How is my privacy protected?
How is my privacy protected?
Privacy is a paramount concern of NS. Read our privacy statement for more information.
Can I pair my OV-pas with my Mijn NS account?
Can I pair my OV-pas with my Mijn NS account?
Yes, you can pair your OV-pas with Mijn NS. After pairing, you'll be able to track your travel history and costs.
I have a question or complaint about travelling with the OV-pas
I have a question or complaint about travelling with the OV-pas
If you have a question or complaint about your trip, please reach out to the operator. In other words, if you travelled with NS, contact the NS customer service.
If you have a question or complaint about the OV-pas, how it works or a missed check-out, please contact the OVpay customer service through their website (ovpay.nl) or by calling 0900 14 33.
Can I use door-to-door services?
Can I use door-to-door services?
You cannot yet use or pay for all services with your OV-pas.
However, you do receive a discount on P+R when travelling with your OV-as. You can also use your OV-pas to park in the cycle park, but you will need to pay the parking fee afterwards using your debit card.
Costs and payment
Where do I view my travel and payment history
Where do I view my travel and payment history
View your journeys and what they cost in Mijn NS. To do this, first link your OV-pas to your account. You see your journeys with other transport operators in the OVpay app.
When you check out, you will not see what your journey cost on the ticket barrier or gate. You will also not see your balance.
Or view your travel and payment history in the OVpay app. Visit ovpay.nl to download the app and pair your OV-pas.
How to pay for train travel?
How to pay for train travel?
At the moment, you can only travel with your OV-pas with on balance. The cost of your journey will then be deducted from your balance.
How to check your OV-pas balance
How to check your OV-pas balance
You can check your balance on the ticket machine or in the OVpay app. Visit ovpay.nl to download the app and pair your OV-pas. The conductor can also tell you your balance.
How to top up your OV-pas
How to top up your OV-pas
You can top up your OV-pas using the OVpay app. Regrettably, our ticket machines do not offer this service.
Problems on the way
I overpaid for my trip
I overpaid for my trip
If you suspect that you overpaid for your trip, check the following:
- All your trips with public transportation are aggregated and billed together. Go to Mijn NS or use the OVpay app to verify the fares you were charged. With an OV-pas, you travel in 2nd class and pay the full fare.
- Check whether you didn't accidentally miss a check-in or check-out. If you do, then we will charge €20 (for missed check-in) or €33.30 (for missed check-out) to your account.
If you are sure you overpaid
Please contact our Customer Service. We recommend reaching out via the chat, as it will be easier for us to help you if you send us a screenshot.
I can't check in with my OV-pas.
I can't check in with my OV-pas.
There are two possible reasons.
- Your OV-pas has been blocked for public transportation, for example because you do not have the required minimum balance.
- Your OV-pas has been reported lost or stolen.
To find out more, check the display on the gate or card reader.
My OV-pas has been blocked for public transportation.
My OV-pas has been blocked for public transportation.
If you didn't report your OV-pas as lost or stolen yourself, your card was blocked because you do not have the minimum required balance. Make sure there is at least € 20 on your OV-pas and try again after no more than 15 minutes.
If you still can't check in, go to ovpay.nl to find out what to do next.