Frequently Asked Questions about the OV-pas

You can use your OV-pas for all public transportation in the Netherlands, including the bus, tram and underground. You can even take ICE or IC Direct train services, provided you purchase the supplement.

With an OV-pas, you travel in 2nd class and pay the full fare.

No, we do not offer this option. For now, the OV-pas only supports 2nd class, full-fare travel. If you have a season ticket or want to apply a discount, please use your OV-chipkaart. 

The minimum balance for travelling on balance is EUR 20. You can view or top up your balance in the OVpay app.

Yes, you can. You can change classes via My NS or the ticket machine.

No, we do not yet offer this option. You cannot use the Combined Travel Discount with an OV-pas, nor can you give it to someone else.

Privacy is a paramount concern of NS. Read our privacy statement for more information.

Yes, you can pair your OV-pas with Mijn NS. After pairing, you'll be able to track your travel history and costs.

Log into Mijn NS

If you have a question or complaint about your trip,
please reach out to the operator. In other words, if you travelled with NS, contact the NS customer service.

Contact NS Customer Service

If you have a question or complaint about the OV-pas, how it works or a missed check-out,
please contact the OVpay customer service through their website (ovpay.nl) or by calling 0900 14 33.

No, we do not yet offer this option. You need an OV-chipkaart to use our door-to-door services, such as OV-fiets, P+R or bicycle storage. 

Get clarity on fares by pairing your OV-pas with your account in Mijn NS. After pairing, you'll be able to track your travel history and costs.

Log into Mijn NS

Or view your travel and payment history in the OVpay app. Visit ovpay.nl to download the app and pair your OV-pas. 

Yes, you can. Visit Refunds for Delayed Journeys to find out how.

If you travel on balance,
the fare will be deducted from your OV-pas balance. You will pay the full 2nd class fare.

If you travel on account,
you will be billed monthly. 

You can check your balance on the ticket machine or in the OVpay app. Visit  ovpay.nl  to download the app and pair your OV-pas. The conductor can also tell you your balance.

You can top up your OV-pas using the OVpay app. Regrettably, our ticket machines do not offer this service.

If you travel on balance,
you will be charged EUR 20 for a missed check-in or check-out. After you correct the missed check-in or check-out, the overpaid amount will be refunded to your account within a couple of days. 

1. Open the OVpay app at least 6 days after the trip in question 
2. and locate the trip.
3. If you missed a check-out, enter the station at which you would have wanted to check out. If you missed a check-in, copy your check-out station. 

If you travel on account,
you can correct your missed check-out in the OVpay app 6 hours after the trip in question.

If you suspect that you overpaid for your trip, check the following:

• All your trips with public transportation are aggregated and billed together. Go to Mijn NS or use the OVpay app to verify the fares you were charged. With an OV-pas, you travel in 2nd class and pay the full fare.
• Check whether you didn't accidentally miss a check-in or check-out. If you do, we will charge you € 20.

If you are sure you overpaid,
please contact our Customer Service. We recommend reaching out via the chat, as it will be easier for us to help you if you send us a screenshot. 

There are two possible reasons. 

1. Your OV-pas has been blocked for public transportation, for example because you do not have the required minimum balance. To fix this, see the answer to the question 'My OV-pas has been blocked for public transportation'.
2. Your OV-pas has been reported lost or stolen.

To find out more, check the display on the gate or card reader.

If you didn't report your OV-pas as lost or stolen yourself, your card was blocked because you do not have the minimum required balance. Make sure there is at least € 20 on your OV-pas and try again after no more than 15 minutes.

If you still can't check in, go to ovpay.nl to find out what to do next.