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Last modified: May 02, 2024 10:19 AM

We want to ensure that you have a pleasant journey, using the travel product that suits you best. This may be a season ticket, or an e-ticket. In these cases, we will need your personal data. Your privacy is very important to us, so we will process your personal data with the utmost care.

NS respects your privacy

They are your personal data, after all. Your privacy comes first for us in everything we do:

  • Transparent
    We will explain clearly how we collect your data and what purposes we use them for.

  • Safe with NS
    We secure your data properly and only use them for our services> We will not share your data with third parties for marketing purposes, unless we have received your explicit permission.

  • Choice and control
    You decide whether we can use your data for additional NS services. You can modify or delete your data for these services.

  • Innovative and open
    We will always try to find new ways to enhance your privacy and we are open to any suggestions or questions.

Do you want to know exactly how we process your data? You can read all about it in our privacy statement.

The new privacy law, the General Data Protection Regulation (GDPR), gives you a number of rights that make it easier for you to manage and protect your personal data. For more information, please go to 'rights of data subject'.

NS complies with the following regulations

NS complies with all applicable regulations at all times, including the General Data Protection Regulation, the General Data Protection Implementing Act, the Police Data Act, the Telecommunications Act, and EU Passengers' Rights Regulation 1371/2007.

Questions and contact

For questions about the protection of personal data, please go to this page or send an e-mail to the Expertise centre.

We have a Data Protection Officer who ensures that all privacy rules and regulations are complied with. You can contact the Data Protection Officer at the following address:

NS Groep N.V.
mr. A. Nijhoff
PO Box 2812
3500 GV Utrecht

You can also send an e-mail to
Please note: this e-mail address should only be used to contact the Data Protection Officer. For questions intended for the NS Customer Service, please use one of the channels mentioned in NS Customer Service.

Ultimate Responsibility

This is the privacy statement of Nederlandse Spoorwegen ("NS" or "we) - NS Groep N.V. and the companies on whose behalf NS Groep N.V. acts. The list of these companies is available upon request from the Data Protection Official. This privacy statement provides information about the personal data that we process belonging to our (website) users, passengers, customers, and passers-by in the NS stations.

Ultimate responsibility for the processing of personal data within NS ('Responsibility' in the sense of the General Data Protection Act) lies with NS Groep N.V. the holding company of all NS business units, including NS Reizigers and NS International.

Contact details:

NS Groep NV
Laan van Puntenburg 100
PO box 2812
3500 GV Utrecht

Registered in the Trade Register (Chamber of Commerce) under number 30124358.


This privacy statement is subject to change depending on developments that give rise to change. In case of major changes, we will inform you by means of the NS apps, our newsletter, or the website, for instance. This page will always contain the most up-to-date privacy statement. The date of the most recent change to the privacy statement is always specified.