The NS Community
The NS Community, formerly known as the NS Serviceforum, is an online environment where anyone can go for questions or tips about travelling with NS. Here, you can discuss things with other passengers, and the NS Webcareteam is also available there from 10:00 to 22:00 every day.
Looking for information
A lot of questions have already been asked. Fellow passengers and NS moderators have not just answered the questions in detail, but have also written about their own experiences. For this reason, you should first check the topics that have already been answered by other passengers. In order to make searching easier, the forum has been split into various sections, such as ‘Season tickets’, ‘Promotions and day trips’, ‘At the station’ and ‘International travel’. Of course, you can also search using the search function.
Has your question or topic not been dealt with yet? Then create a topic yourself. In order to do that or to respond to someone else's topic, you must first register. It's easy!
Earning a reward
The more you contribute to the community, the greater your reward. For example, by helping other passengers or by contributing to a positive atmosphere you can earn a rank, badge or green smiley. It's fun for you, and helps other users, because in this way we can make the community an even more pleasant place where passengers can get better assistance even faster. Together we know more!
Would you like to see how it works? Watch the video clip!