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We can help you with the OV-chipkaart

Travelling with the OV-chipkaart is easier than it seems. The first few steps can be a bit confusing, however, but we can help you with that.

Activating your OV-chipkaart and topping up your balance

The first steps are the activation of your card and loading its balance. You do this at the NS Ticket Machines at the station. You can always ask one of our staff for help if necessary. Service staff are available every day from 9:00 to 18:00 at the following stations:


Alkmaar Den Haag HS Leiden Centraal
Almere Centrum Deventer Maastricht*
Amersfoort Centraal Dordrecht Nijmegen
Amsterdam Amstel Duivendrecht Roermond*
Amsterdam Bijlmer ArenA Eindhoven Centraal Roosendaal
Amsterdam Centraal Enschede Rotterdam Centraal
Amsterdam Rai Gouda* Schiphol Airport
Amsterdam Sloterdijk Groningen  's Hertogenbosch
Amsterdam Zuid WTC Haarlem Tilburg
Arnhem Heerlen* Utrecht Centraal
Breda Hengelo*  Venlo
Breukelen  Den Haag HS Hilversum Zwolle
Den Haag Centraal Leeuwarden  

*At these stations our NS service staff are available until 16:00 on Sundays. This is also the case for Saturdays for Hengelo station.

Customer Service for the OV-chipkaart