Expired OV-chipkaart

If your OV-chipkaart is expired and you have an NS season ticket, then NS will automatically send you a new OV-chipkaart. We may ask you to upload a digital passport photo before your current card expires. Please upload the photo on time, otherwise your OV-chipkaart will expire. You can then order a replacement OV-chipkaart at OV-chipkaart.nl. 

Due to a technical malfunction, over the past few months a large group of customers have not recieved a notification about the expiration of their OV-chipkaart on time. If you have not recieved a notification from us, and your card is about to expire, please make sure to order a new replacement OV-chipkaart. All of your active season tickets and travel products will be added to your new card automatically. You will also receive a discount for the new card order fee. Contact our Customer Service if your wish to do this.
 

No automatic card renewal

Do you have an OV-chipkaart with NS Flex Basis, an OV-fiets season ticket, Storage on Account or Kids Vrij? Then NS will not automatically send you a new OV-chipkaart. You will have to order a new OV-chipkaart yourself.

Has your OV-chipkaart expired because you did not upload a passport photo on time?  Or do you have an expired OV-chipkaart without an NS season ticket?  Then you can request a new OV-chipkaart yourself via www.ov-chipkaart.nl. The suggested retail price for a new OV-chipkaart is € 7.50. Does your old card still have a valid season ticket or travel product?  If so, then it will be transferred to the new card. 

An anonymous OV-chipkaart cannot be renewed, but you may request a refund for the balance on your card.