Expired OV-chipkaart
Has your OV-chipkaart expired or is it about to? What you need to do next depends on what type of card you have and whether you have a season ticket. Scroll down to find out what you need to do.
Personal OV-chipkaart
OV-chipkaart with an NS season ticket
If you have an OV-chipkaart with an NS season ticket, we will automatically get you a new card.
We may ask you to upload a new passport photo before your current card expires. In this case, please upload a new photo *before* your OV-chipkaart expires.
Your OV-chipkaart is about to expire, but you were not notified in time
In some cases, we may not notify you that your OV-chipkaart is expiring on time. If you find yourself in this regrettable situation,
here's what you can do:
- Request a replacement OV-chipkaart on OV-chipkaart.nl.
- During the ordering process, specify the number of the card you'd like to replace (your expired card).
- Pay for your new card.
- Contact NS Customer Service. We'll refund the costs of your new OV-chipkaart.
No automatic card renewal for certain season tickets
If you have an OV-chipkaart with NS Flex Basis, an OV-fiets season ticket, Storage on Account or Kids Vrij, we will not automatically get you a new card. You will have to request a replacement OV-chipkaart on OV-chipkaart.nl yourself.
OV-chipkaart without an NS season ticket
If your OV-chipkaart without a NS season ticket has expired, please request a new OV-chipkaart for € 7.50.
Anonymous OV-chipkaart
An anonymous OV-chipkaart cannot be renewed, but you may request a refund for the balance on your card.
An anonymous OV-chipkaart cannot be renewed, but you may request a refund for the balance on your card.
Personal OV-chipkaart
OV-chipkaart with an NS season ticket
If you have an OV-chipkaart with an NS season ticket, we will automatically get you a new card.
We may ask you to upload a new passport photo before your current card expires. In this case, please upload a new photo *before* your OV-chipkaart expires.
Your OV-chipkaart is about to expire, but you were not notified in time
In some cases, we may not notify you that your OV-chipkaart is expiring on time. If you find yourself in this regrettable situation,
here's what you can do:
- Request a replacement OV-chipkaart on OV-chipkaart.nl.
- During the ordering process, specify the number of the card you'd like to replace (your expired card).
- Pay for your new card.
- Contact NS Customer Service. We'll refund the costs of your new OV-chipkaart.
No automatic card renewal for certain season tickets
If you have an OV-chipkaart with NS Flex Basis, an OV-fiets season ticket, Storage on Account or Kids Vrij, we will not automatically get you a new card. You will have to request a replacement OV-chipkaart on OV-chipkaart.nl yourself.
OV-chipkaart without an NS season ticket
If your OV-chipkaart without a NS season ticket has expired, please request a new OV-chipkaart for € 7.50.
Anonymous OV-chipkaart
An anonymous OV-chipkaart cannot be renewed, but you may request a refund for the balance on your card.
An anonymous OV-chipkaart cannot be renewed, but you may request a refund for the balance on your card.