Reporting
We strive to be transparent regarding our performance. That's why we have a dashboard that shows our current performance as well as our historical performance levels. Every six months, NS issues a detailed report on its Transport Plan.
Current performance
We have set performance targets with the Ministry of Infrastructure & Water Management. This dashboard lists all our performance and information indicators and provides insight into our performance so far.
Types of indicators
There are two types of indicators in the Main Railroad Network Concession 2015-2024 that we were granted by the Ministry of Infrastructure & Water Management:
- Performance indicators: binding performance measures with baseline and target values. The contracting authority may penalise NS for failing to achieve the baseline value. The norm is shown as the base value in the graphs. The performance indicators also include a target value, the score that NS will aim to achieve in 2024. Every year, NS also reports progress values, which reflect the change in a particular performance level during the year in question.
- Information Indicators: a non-binding performance measure that NS reports on. We have not set baseline and target values with the contracting authority for these indicators. Almost all of the indicators are measured on a monthly or quarterly basis.
Transport Plan reporting
As per the terms of the concession, we issue a report on our performance on the main railway network every six months.
NS Semi-annual Report
In the semi-annual report, NS reports on its performance over the past six months. These figures provide an indication of the expected performance over the course of the year.
- Semi-annual report HRN concession 2023 (in Dutch)
- Semi-annual report HRN concession 2022 (in Dutch)
- Semi-annual report HRN concession 2021 (in Dutch)
- Semi-annual report HRN concession 2020 (in Dutch)
- Semi-annual report HRN concession 2019 (in Dutch)
- Semi-annual report HRN concession 2018 (in Dutch)
- Semi-annual report HRN concession 2017 (in Dutch)
- Semi-annual report HRN concession 2016 (in Dutch)
- Semi-annual report HRN concession 2015 (in Dutch)
NS Annual Report
In its annual report, NS provides information about its performance over the past year.
- Annual report HRN concession 2022 (in Dutch)
- Addendum to the Annual report HRN concession 2022 (in Dutch)
- Annual report HRN concession 2021 (in Dutch)
- Addendum to the Annual report HRN concession 2021 (in Dutch)
- Annual report HRN concession 2020 (in Dutch)
- Annual report HRN concession 2019 (in Dutch)
- Annual report HRN concession 2018 (in Dutch)
- Annual report HRN concession 2017 (in Dutch)
- Annual report HRN concession 2016 (in Dutch)
- Annual report HRN concession 2015 (in Dutch)
European PRR report and complaint registration
European regulations require us to review our performance based on the service quality norms. The quality performance reports for NS Reizigers and NS International can be found below.
- European Report 2022
- European Report 2021
- European Report 2020
- European Report 2019
- European Report 2018
- European Report 2016
- European Report 2015
- International Report 2022
- International Report 2021
- International Report 2018
- International Report 2017
- International Report 2016
- International Report 2015
Fiscal strategy
The document below explains how NS deals with taxes and tax risks. The fiscal strategy has been adopted by the Board of Directors and applies to all taxes in countries in which NS operates.
Digital accessibility
In its societal role, NS works towards accessible travel for everyone. This applies not only to trains and stations, but also to our digital channels, such as the NS website and the NS app. We are improving these digital services step by step, to ensure that as many people as possible can use them. In this, we adhere to the rules contained in the European Accessibility Act. These guidelines contain requirements for the accessibility of digital products and services offered by organisations such as the NS.
We explain the content of these guidelines in a separate document, along with the NS services to which they apply, and how we ensure that these services satisfy the accessibility requirements and will continue to do so in the future.