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We strive to be transparent regarding our performance, and European and Dutch regulations require us to publish information about our performance.

Semi-annual report NS 2015 / 2016

In the semi-annual report, NS reports on its performance over the past six months. These figures provide an indication of the expected performance over the course of the year.

Annual report NS 2015

In its annual report, NS provides information about its performance over the past year.

European PRR report and complaint registration

European regulations require us to review our performance based on the service quality norms. The quality performance report can be found below. This document also contains the annual report for NS Reizigers B.V. (hereafter referred to as NS Reizigers).