Processing complaints at NS

You can submit your complaint to NS Customer Service via:

• 030 751 51 55
• Twitter
• Facebook
• Chat

If you would like to submit a complaint via mail or post, please keep in mind that it may take longer to receive a reply. Our post address is:

NS Customer Service
Postbus 2372
3500 GJ Utrecht

Are you unsatisfied with the processing of your complaint?

If you have completed the full complaint procedure via NS Customer Service, but are unsatisfied with the manner in which NS has processed your complaint, you may submit your dispute with NS to:

• The Public Transport Arbitration Commitee, Postbus 90600, 2509 LP The Hague
• Inspectie Leefomgeving en Transport, Postbus 1511, 3500 BM Utrecht, 088 - 489 00 00
• Civil court