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Processing complaints at NS

If you have a complaint about our services, NS Customer Service would be happy to help you.

Submitting complaints

You can submit your complaint to NS Customer Service via:

If you would like to submit a complaint via mail or post, please keep in mind that it may take longer to receive a reply. Our post address is:

NS Customer Service
Postbus 2372
3500 GJ Utrecht

Are you unsatisfied with the processing of your complaint?

If you have completed the full complaint procedure via NS Customer Service, but are unsatisfied with the manner in which NS has processed your complaint, you may submit your dispute with NS to: