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Processing complaints at NS

If you have a complaint about our services, NS Customer Service would be happy to help you.

Submitting complaints

You can submit a complaint to NS Customer Service via:

Not satisfied with how your complaint was processed?

If you have gone through the full complaint procedure via NS Customer Service, but are not satisfied with how NS has processed your complaint, you can submit your dispute with NS to: 

You may also submit your complaint or request mediation via the OV Ombudsman, an independent organisation that helps travellers with complaints about public transport. The OV Ombudsman cannot issue a binding verdict, however, so NS is not obliged to comply with the Ombudsman's decisions.