Processing complaints at NS
If you have a complaint about our services, NS Customer Service would be happy to help you.
Submitting complaints
Are you unsatisfied with the processing of your complaint?
If you have completed the full complaint procedure via NS Customer Service, but are unsatisfied with the manner in which NS has processed your complaint, you may submit your dispute with NS to:
- The Public Transport Arbitration Commitee, Postbus 90600, 2509 LP The Hague
- Inspectie Leefomgeving en Transport, Postbus 1511, 3500 BM Utrecht, 088 - 489 00 00
- Civil court