Paying and appealing fines
You may be fined on the train, for example if you do not have a valid ticket. You can pay fines immediately or later on, or you can choose to appeal the fine. Here is everything you need to know about paying and appealing fines.
How can you pay a fine?
Paying your fine immediately
You can pay your fine in the train. You can pay by card or cash , but if you pay by card, the fine is reduced from €50 to €30 (op top of the regular fare). If you pay by card, the fine is €50. You cannot choose to appeal a fine that you pay immediately.
Paying your fine later
if you are fined but decide not to pay on the train, you will be given a deferred payment option. You will receive a payment request that must be paid within 14 days. Make sure to include the correct payment reference when you transfer the money.
If you don't pay within 14 days, we will send you a one-off reminder, as well as adding a €15 admin charge to the fine. If you have still not paid 14 days later, we will bring in a collection agency. They will add a €25 collection fee to your fine.
IIn some cases, we may turn the file over to the Central Judicial Collection Agency or the Public Prosecution Service if you fail to pay on time. They will then inform you about the further criminal procedure.
Objecting to your fine
Even if you disagree with the fine, it is important that you pay within 14 days. This will prevent an increase in the fine and possible criminal prosecution. After paying the fine, you can file an objection via NS Customer Service. If your objection is upheld, we will cancel the fine. The amount you already paid will be refunded.
Appealing a fine
To appeal a fine, contact NS Customer Service.
Frequent fare dodging
If you are frequently fined for travelling without a valid ticket (fare dodging), you may be given a travel ban. This means you will not be allowed to travel by train for several months. Doing so anyway is a criminal offence and we will involve the police if you are caught.
Compulsory identification
Compulsory identification applies in the Netherlands. You must always be able to identify yourself.There are multiple types of valid identification documents , including a passport, ID card or driver's license.
As an 'official inspector', an NS conductor is authorised to ask to see your ID. If you are unable to show your ID, the conductor may fine you.
In public transport, identification is required from age 12 if travelling without a valid ticket or failing to cooperate with a ticket check. For other offences, identification is required from the age of 14.