Explaining your invoice

Frequently Asked Questions about your NS invoice

• Where can I view and download my invoices?

  You can view and download your invoices via Mijn NS. You need to log in to your account first. The invoices are available under the tab heading 'Payment overview'.

• When will I receive my first invoice?

  The answer to this question depends on your situation.

  I pay for my travel costs via my monthly invoice.

  You have an NS Flex season ticket. That means you pay for your season ticket costs at the start of the month, and your travel costs at the end of the month. You will receive your first invoice after you have purchased your season ticket. This invoice will show the season ticket costs for the first month.  After the first month, you will receive a second invoice with your travel costs for the previous month and the season ticket costs for the next month.

  I top up the balance on my OV-chipkaart before I travel.

  You have a season ticket on balance.  That means you pay for your season ticket costs in advance, and your travel costs via your card balance, also in advance. You will receive your first invoice after you have purchased your season ticket. This first invoice will show the season ticket costs for your season ticket period. Your travel costs will not be billed via the invoice, because you pay using your card balance.

• When will the amount be deducted from my bank account?

  You will receive an e-mail when there is a new invoice ready for download. This e-mail includes the following information:

  • the total amount
  • the expected automatic debit date
  • the bank account number from which the amount will be debited

  The amount will be deducted from your bank account by automatic debit shortly after the the invoice date. You do not have to do anything yourself. If the automatic debit is unsuccessful due to insufficient balance, you will receive an e-mail with information on how to pay.

  If your invoice states that you will receive money back from NS, then it will be deposited into your bank account a few days later.

• When do I pay for my season ticket and travel costs?

  The answer to this question depends on your situation.

  I pay for my travel costs via my monthly invoice.

  You have an NS Flex season ticket. You pay for your season ticket costs at the start of the month. Your travel costs are billed after the end of the month, a few days after the invoice date.

  I top up the balance on my OV-chipkaart before I travel.

  You have a season ticket on balance. You pay for your season ticket costs when you purchase the season ticket, or when the season ticket is automatically extended. You pay for your travel costs via your card balance. That means you must have a balance of at least € 10 on your OV-chipkaart before you check in. The costs for your train journey are deducted from your card balance.

• What is my invoice date? Can I change my invoice date?

  The answer to this question depends on your situation.

  I pay for my travel costs via my monthly invoice.

  You have an NS Flex season ticket. The invoice date is the day that your season ticket went into effect. We will deduct the amount from your bank account via direct debit shortly after the invoice date.

  For example, if your season ticket went into effect on 17 February, then your invoice date is the 17th day of every month.

  I top up the balance on my OV-chipkaart before I travel.

  You have a season ticket on balance. The invoice date is the day that your season ticket went into effect. We will deduct the amount from your bank account via direct debit shortly after the invoice date.

  For example, if your season ticket went into effect on 17 February 2023, then the invoice date for your next invoice will be 17 February 2024.

  Changing the invoice date.

  Unfortunately, you cannot change the invoice date for NS Flex season tickets and season tickets on balance after the season ticket goes into effect. If you still want to change the invoice date, you must cancel your season ticket and purchase a new one on the desired date.

• Why am I receiving an interim invoice?

  If you are still to receive season ticket money from us, you will receive an interim invoice. You will also receive your monthly invoice as usual.

• Why are there travel costs missing from my invoice?

  You may notice that a bus, tram or metro journey or the name of a stop is missing from your invoice. How is this possible? NS does not have direct access to your bus, tram and metro data, but receives it from Translink instead. This can sometimes take up to 21 days. If you happen to receive your invoice during this period, we will include the missing journey on your next invoice.

  Unfortunately, we cannot supplement missing stop data for you. We are currently in discussions with other carriers in order to make this data as complete as possible.

• Will I still receive an invoice if I have cancelled my season ticket?

  The answer to this question depends on your situation.

  I pay for my travel costs via my monthly invoice.

  You have an NS Flex season ticket. You will receive one more invoice after you have cancelled your season ticket. This invoice may show:

  • your travel costs for the previous month;
  • Any costs for door-to-door services (OV-fiets, storage on account, P+R);
  • correction fees

  Please note: after you cancel your season ticket, your OV-chipkaart will still have the NS Flex Basis season ticket. This will allow you to continue to travel with public transport. You must delete this product from your card at an NS Ticket Machine, and then you will no longer receive an invoice.

  I top up the balance on my OV-chipkaart before I travel.

  You have a season ticket on balance. You may still receive one invoice after you cancel your season ticket. This invoice will show the season ticket costs that might be refunded to your account. You have already paid for your travel costs using your card balance. The balance will remain on your OV-chipkaart. 

• What are correction fees and boarding fees on my invoice?

  These are fees for correcting the rate when you forget to check out at the end of your journey. The answer to this question depends on your situation.

  I pay for my travel costs via my monthly invoice.

  You have an NS Flex season ticket. We will automatically correct the fee when you forget to check out. You will see the correction fee and the relevant journey on your invoice. Read more about the correction fee.

  I top up the balance on my OV-chipkaart before I travel.

  You have a season ticket on balance. You therefore do not have a boarding fee on your invoice when you forget to check out. The invoice only shows your season ticket costs. You will only notice the boarding fee via the lower balance on your OV-chipkaart. Read more about the boarding fee.