An explanation of your invoice
Sometimes you may need further explanation about your invoice, for example, if you have just received your first invoice or if there is something different about it. For this reason, we are showing an example invoice here and providing anders to frequently asked questions.
What do all the items mean on your invoice? We have listed them for you in an example invoice. Your own invoice will probably have fewer items than those listed in this example.
Frequently Asked Questions
When will I receive my first invoice?
You will receive the first invoice after purchasing your season ticket. This first invoice contains the season ticket costs for the first month. After this first month, you will receive an invoice for the travel costs for the previous month and the season ticket costs for the second month.
When will the amount be deducted from my bank account?
You will receive an e-mail when there is a new invoice ready for download. This e-mail includes the following information:
- the total amount
- the expected automatic debit date
- the bank account number from which the amount will be debited
The amount will be deducted from your bank account by automatic debit shortly after the the invoice date. You do not have to do anything yourself. If the automatic debit is unsuccessful due to insufficient balance, you will receive an e-mail with information on how to pay.
If your invoice states that you will receive money back from NS, then it will be deposited into your bank account a few days later.
When do I pay for my season ticket and travel costs?
You pay for your season ticket costs at the start of the month, and your travel costs in arrears.
What is my invoice date?
Your invoice date is the date on which you purchased your NS Flex season ticket. Therefore, if you purchased your season ticket on 20 January, you will receive your invoice on the 20th of each month thereafter - 20 February, 20 March, etc. You cannot change this date.
Why am I receiving an interim invoice?
If you are still to receive season ticket money from us, you will receive an interim invoice. You will also receive your monthly invoice as usual.
Why are there travel costs missing from my invoice?
You may notice that a bus, tram or metro journey or the name of a stop is missing from your invoice. How is this possible? NS does not have direct access to your bus, tram and metro data, but receives it from Translink instead. This can sometimes take up to 21 days. If you happen to receive your invoice during this period, we will include the missing journey on your next invoice.
Unfortunately, we cannot supplement missing stop data for you. We are currently in discussions with other carriers in order to make this data as complete as possible.
Will I still receive an invoice after cancelling?
After cancelling your season ticket, you will receive one more invoice for the travel costs for the previous month, plus any NS service costs or correction fees.
What are correction fees?
Forgotten to check in or out? It happens to the best of us from time to time. In both cases, we charge a correction fee. You will see this listed on the next invoice you receive.