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Apps from NS & NS International

Information about the use of your data when you use one of the apps provided by NS.


What personal information do we use?

You can link our apps to your Mijn NS, Mijn NS Zakelijk and/or Mijn NS International account. If you choose to do this, we will use your contact details, travel history, card details, travel balance, location, IP address, and transaction information.

If you are a holder of an NS Zakelijk NS Business Card, we may also use your business contact details if possible.

What do we use your personal information for?

The basis for the processing of information is permission.

If you give us permission to use your personal data, we will use your information in the NS app and the NS International app. With these apps, we can provide you with travel information, send push notifications about delays and changes to your planned journey, put you in contact with NS Customer Services or the Expertise Centre, send NS International online tickets and provide station information. You can also use the app to view your travel balance and travel history or provide feedback to NS. In the NS app, you can grant permission to share your location along with the feedback provided, and you can grant permission to share your check-in/check-out data when the app is active on your telephone. In that case, we will send you a push notification with an invitation to provide feedback at a suitable moment during or after your journey. You can disconnect Mijn NS, Mijn NS Zakelijk or Mijn NS International from the app at any time. If you do this, you also withdraw permission for the app in question to use your data.

With whom do we share this information?

We contract third parties to provide IT and marketing services. These third parties process our information solely for our own internal use, and for no other purpose. We have made agreements with these parties pertaining to the processing of personal information.

We are authorised to provide your personal information to parties outside the European Economic Community under certain circumstances. In that event, we will take suitable measures with these parties, for example by agreeing to the standard provisions required by the European Commission.

How long do we store your information?

If you no longer wish to use an NS app, you can remove the app from your account, delete your account, or delete the app and all data saved. In that case, we will no longer use your data for the app.

We will store your IP address for 24 hours in order to be able to block attacks and large numbers of requests from a specific IP address.

In the NS app feedback function, your data and preferences will automatically be deleted six months after the last feedback given. We will store your feedback for 6 months for use in the monthly reports to the Ministry of Infrastructure and Water on the realisation of the performance indicators. After that, the feedback will be made anonymous, unless you choose to have your data deleted before that time.