Mijn NS, Mijn NS Zakelijk and Mijn NS International

In Mijn NS, Mijn NS Zakelijk or Mijn NS International, we use your contact information, card number, travel history, season ticket form, transactions,   card number and IP-address.

If you have an NS-Business Card from NS Zakelijk, we will use your business contact details if possible.

With your permission, we will use a hash-encrypted version of your e-mail address for Meta 'Custom Audiences' and Google 'Customer Match'. These are the platforms used for targeted advertising.

Via Mijn NS, Mijn NS Zakelijk and Mijn NS International, you can conveniently edit your personal details, view your travel history, enter change of address, subscribe to the NS newsletter, or change your season ticket. You must register in order to take advantage of these services.

The principle behind processing the information is: permission.

Registration is entirely voluntary. Because we have access to personal data such as your name, address, place of residence and e-mail address, and because you have or may have a contract with NS, NS will create a Mijn NS account with your e-mail address, if you do not have one already, and send you an invitation to activate said account by e-mail. NS does this to make it easier for you to manage your own data. If you do not accept the link in the invitation, the Mijn NS Account will not be activated.

PLEASE NOTE: You user name and password are always strictly private. Do not provide them to third parties (in any form whatsoever). This can damage your privacy. If you no longer wish to use the services of Mijn NS, Mijn NS Zakelijk or Mijn NS International, you can cancel your account at any time. We will then discontinue using your information for Mijn NS, Mijn NS Zakelijk or Mijn NS International. Cancelling an account is not the same as cancelling or withdrawing a travel product.

By using customised target groups in the Meta and Google targeted advertising, NS can define existing target groups among people who use Meta technologies (Facebook, Instagram) or Google technologies. To that end, we use sources such as e-mail addresses, customer lists, and web- or app traffic. These methods allow us to contact people who have previously interacted with NS via mobile or desktop devices. Our banners and other advertisements are shown to people in this segment when they use Facebook, Instagram, Google or partner websites like NU.nl or Buienradar.nl.

We contract third parties to provide IT services. These third parties process our data solely for our own internal use, and for no other purpose. We have made agreements with these parties pertaining to the processing of personal data.

We are authorised to provide your personal data to parties outside the European Economic Community under certain circumstances. In that event, we will take suitable measures with these parties, for example by agreeing to the standard provisions required by the European Commission.

If you no longer wish to use the services of Mijn NS, Mijn NS Zakelijk or Mijn NS International, you can cancel your account at any time. We will then discontinue using your information for Mijn NS, Mijn NS Zakelijk or Mijn NS International. We may use information provided by you via the account for other purposes, such as facilitating travel with NS.

After matching a hashed version of your e-mail address with Meta or Google, they immediately delete the hashed e-mail address. NS will store your hashed e-mail address for this purpose for a maximum of two years. If you wish to withdraw your permission for using customised target groups for targeted advertising, you can do so by changing your cookie settings via our cookie policy. Click on the link under the heading "How can I change my cookie settings?", and choose which cookies you would like to accept or refuse.