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Mijn NS, Mijn NS Zakelijk and Mijn NS International

Information about the use of your information to provide access to Mijn NS, Mijn NS Zakelijk and Mijn NS International.


What personal information do we use?

In Mijn NS, Mijn NS Zakelijk or Mijn NS International, we use your contact information, card number, travel history, season ticket form, transactions and card number.

If you are a holder of an NS Zakelijk NS Business Card, we may also use your business contact details if possible.

What do we use your personal information for?

Via Mijn NS, Mijn NS Zakelijk and Mijn NS International, you can conveniently edit your personal details, view your travel history, enter change of address, subscribe to the NS newsletter, or change your season ticket. You must register in order to take advantage of these services.

The basis for processing information is: permission.

Registration is entirely voluntary. PLEASE NOTE: your user name and password are always strictly personal. Please do not share this information with third parties, in any form or fashion, as doing so can endanger your privacy. If you no longer wish to use the services of Mijn NS, Mijn NS Zakelijk or Mijn NS International, you can cancel your account at any time. We will then discontinue using your information for Mijn NS, Mijn NS Zakelijk or Mijn NS International. Cancelling an account does not mean that your travel product is terminated or withdrawn.

With whom do we share this information?

We contract third parties to provide IT and marketing services. These third parties process our information solely for our own internal use, and for no other purpose. We have made agreements with these parties pertaining to the processing of personal information.

We are authorised to provide your personal information to parties outside the European Economic Community under certain circumstances. In that event, we will take suitable measures with these parties, for example by agreeing to the standard provisions required by the European Commission.

How long do we store your information?

If you no longer wish to use the services of Mijn NS, Mijn NS Zakelijk or Mijn NS International, you can cancel your account at any time. We will then discontinue using your information for Mijn NS, Mijn NS Zakelijk or Mijn NS International. We may use information provided by you via the account for other purposes, such as facilitating travel with NS.