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Mijn NS, Mijn NS Zakelijk and Mijn NS International

Information about the use of your information to provide access to Mijn NS, Mijn NS Zakelijk and Mijn NS International.


What personal data do we use?

In Mijn NS, Mijn NS Zakelijk or Mijn NS International, we use your contact information, card number, travel history, season ticket form, transactions,   card number and IP-address.

If you are a holder of an NS Zakelijk NS Business Card, we may also use your business contact details if possible.

What do we use your personal data for?

Via Mijn NS, Mijn NS Zakelijk and Mijn NS International, you can conveniently edit your personal details, view your travel history, submit a change of address, subscribe to the NS newsletter, or change your season ticket. You must register in order to take advantage of these services.

The basis for processing information is: permission.

Registration is entirely voluntary. Because we have access to personal data such as your name, address, place of residence and e-mail address, and because you have or may have a contract with NS, NS will create a Mijn NS account with your e-mail address, if you do not have one already, and send you an invitation to activate said account by e-mail. NS does this to make it easier for you to manage your own data. If you do not accept the link in the invitation, the Mijn NS Account will not be activated.

PLEASE NOTE: your user name and password are always strictly personal. Please do not share this information with third parties, in any form or fashion, as doing so can endanger your privacy. If you no longer wish to use the services of Mijn NS, Mijn NS Zakelijk or Mijn NS International, you can cancel your account at any time. We will then discontinue using your information for Mijn NS, Mijn NS Zakelijk or Mijn NS International. Cancelling an account does not mean that your travel product is terminated or withdrawn.

With whom do we share this data?

We contract third parties to provide IT and marketing services. These third parties process our information solely for our own internal use, and for no other purpose. We have made agreements with these parties pertaining to the processing of personal information.

We may transfer your personal information to parties outside the European Economic Area under certain circumstances. In that event, we will take suitable measures with these parties, for example by agreeing to the standard contractual clauses adopted by the European Commission.

How long do we store your data?

If you no longer wish to use the services of Mijn NS, Mijn NS Zakelijk or Mijn NS International, you can cancel your account at any time. We will then discontinue using your information for Mijn NS, Mijn NS Zakelijk or Mijn NS International. We may use information provided by you via the account for other purposes, such as facilitating travel with NS.