New wheelchair-accessible stations, news about NS Travel Assistance, or handy new functionalities in the NS App: sometimes we have some news we'd like to share with you. This page presents all of the important news specifically for travellers with a disability.
Expansion of tactile floor plans
3 December 2020
Good news for blind or visually impaired travellers: starting today, Thursday 3 December, tactile floor plans will be available at the following stations:
- Amsterdam Sloterdijk
- Amsterdam Bijlmer Arena
- Arnhem Centraal
- Den Bosch
- Leiden Centraal
25 more Travel Assistance stations!
18 November 2020
Starting on 13 December, we will be significantly increasing the number of stations at which you can make use of NS Travel Assistance.
This year sees the addition of 25 stations. Take a look at the overview to see which stations these are.
|Bovenkarspel Flora||Purmerend Overwhere|
|Helmond Brouwhuis||Vlissingen Souburg|
|Nieuw Vennep||Zaandam Kogerveld|
|Oss West||Zoetermeer Oost|
Would you like to participate in the NS survey?
19 October 2020
If you have an auditory impairment, we'd like your opinion!
If someone has questions about travelling by train, or a complaint if the journey does not proceed as planned, then it's important for NS Customer Service to be easily contactable, including for people with an auditory impairment.
We would therefore like to investigate whether the existing options for contact with NS Customer Service are also sufficient for customers with a hearing impairment. For example, we are considering using a sign interpreter for telephone contact with NS Customer Service.
Your opinion on this is very important to us! Therefore, please participate in the survey and share your experiences and ideas by clicking the button below.
Autumn measures at NS: what will change for you?
10 September 2020
From 7 September to 12 December, NS will be using gel trains on a number of routes. Leaves on the rails combined with moisture can make the rails slippery. The consequence is that drivers have to accelerate more slowly and brake more carefully, which can lead to delays. Starting on 7 September, our gel trains will be operating in order to reduce the chance of slippery rails. They make use of a special gel to roughen the rails. This enables our drivers to keep to the timetable and avoid delays.
These gel trains are the SGM or DDZ (double-decker train) types. This may mean a different type of train will be running than you're used to during this period. This is the case on the Baarn- Utrecht and Breukelen-Utrecht-Rhenen routes and between Groningen and Zwolle.
Planning on heading out? Check the NS Travel Planner!
In the NS Travel Planner, you can see which train is going to be used up to 72 hours before your planned departure. We advise you to always consult the NS Travel Planner before departing. If you are unable to travel independently due to the use of a gel train, you can always request NS Travel Assistance for your journey. This means you can get help boarding or disembarking. You can request NS Travel Assistance at 144 stations in the Netherlands. You can view the overview of stations offering NS Travel Assistance here.
Meeting your assistance provider on the departure platform
19 August 2020
Starting on 1 September, you will be able to meet up with your assistance provider on the departure platform. This applies for all stations that offer NS Travel Assistance. If you choose this option while requesting NS Travel Assistance, you can go directly to the platform at the station from which your train will depart. During the booking and in the confirmation e-mail, you will be able to see exactly where the meeting place is on the platform. At most stations, this is next to the lift.
You should be at the meeting place on the platform 10 minutes before departure so that we can help you to board the train comfortably and safely. If you would prefer to meet your assistance provider at one of the other meeting places, this is also possible. Naturally, we will then need a little more time, so please ensure that you are there 15 minutes before your train is due to depart.
NS introduces the NS Perronwijzer app
11 February 2020
If you have trouble reading the signs above the platforms, then as of today you can download the NS Perronwijzer app. The app provides information about the next train departing from the platform where you are standing, to help you make sure you're boarding the correct train. If you have speech activated on your telephone, then the app will read the information displayed on the signs above the platforms. The app is easy to operate: just press a few buttons and you can hear the most important information pertaining to the platform where you are standing.
NS Travel Assistance now available aboard night trains
1 February 2020
Starting from February 2020, travellers will be able to request NS Travel Assistance 24/7, including for night trains. Night trains run every night in the Randstad area, and at the weekend in other parts of the country. See the NS Travel Planner for precise departure and arrival times, and check your journey shortly before departure for the most up-to-date travel information.
Contact NS Customer Service via WhatsApp
31 January 2020
If you have an (urgent) question about travelling with NS Travel Assistance, if your boarding assistant hasn't arrived yet, or if you would like to talk to someone about your travel booking in person, then you can call NS Customer Service at any time, day or night. But starting in February 2020, we will offer another contact option as well: you can now send us a message via WhatsApp. If you don't have the option of calling, or if you'd simply rather send a text message, you can open WhatsApp from the NS App under the heading 'NS Travel Assistance'. This function will initially only be available on weekdays from 09:00 to 17:00, but it will gradually be expanded in the future. The NS App always shows if it is possible to send a WhatsApp message.