New wheelchair-accessible stations, news about NS Travel Assistance, or handy new functionalities in the NS App: sometimes we have some news we'd like to share with you. This page presents all of the important news specifically for travellers with a disability.
Changes to the NS Travel Assistance procedure due to the coronavirus
11 March 2020
We have made some adjustments to the NS Travel Assistance process due to the coronavirus epidemic. You can still request NS Travel Assistance for your journey, but physical contact between the travel assistant and you or your aid will be avoided as far as possible. This measure applies at all stations offering NS Travel Assistance. Read all about it here.
NS introduces the NS Perronwijzer app
11 February 2020
If you have trouble reading the signs above the platforms, then as of today you can download the NS Perronwijzer app. The app provides information about the next train departing from the platform where you are standing, to help you make sure you're boarding the correct train. If you have speech activated on your telephone, then the app will read the information displayed on the signs above the platforms. The app is easy to operate: just press a few buttons and you can hear the most important information pertaining to the platform where you are standing.
NS Travel Assistance now available aboard night trains
1 February 2020
Starting from February 2020, travellers will be able to request NS Travel Assistance 24/7, including for night trains. Night trains run every night in the Randstad area, and at the weekend in other parts of the country. See the NS Travel Planner for precise departure and arrival times, and check your journey shortly before departure for the most up-to-date travel information.
Contact NS Customer Service via WhatsApp
31 January 2020
If you have an (urgent) question about travelling with NS Travel Assistance, if your boarding assistant hasn't arrived yet, or if you would like to talk to someone about your travel booking in person, then you can call NS Customer Service at any time, day or night. But starting in February 2020, we will offer another contact option as well: you can now send us a message via WhatsApp. If you don't have the option of calling, or if you'd simply rather send a text message, you can open WhatsApp from the NS App under the heading 'NS Travel Assistance'. This function will initially only be available on weekdays from 09:00 to 17:00, but it will gradually be expanded in the future. The NS App always shows if it is possible to send a WhatsApp message.