Enter the voucher code for the ticket that you purchased. For example, a promotional action in the Spoordeelwinkel shop. If the code has not yet been filled in automatically, please enter it manually and then click ‘Redeem’.
I receive an error message when entering my coupon code. What should I do?
Please contact NS Customer service.
Is a coupon code valid indefinitely?
No, you must use the coupon code before its expiry date. The period in which you can redeem your coupon code and receive a discount on an NS product is indicated in the e-mail you received. If you book a trip or order a product online via ns.nl, then the expiry date is also indicated here. Each coupon code has its own expiry date.
I have lost my coupon code. Can I request this from NS?
If you purchased your ticket from a third party (e.g. Kruidvat, Blokker, Albert Heijn), please contact the store that you bought the ticket from. If you purchased your ticket through NS, please contact NS Customer service.
I no longer know the expiry date of my coupon code. How can I find this out?
Please contact NS Customer service. Have your coupon code ready so that we can help you as quickly as possible.
If I book the same trip 3 times at the Spoordeelwinkel, do I receive one coupon code or one coupon code per trip?
You will receive a separate coupon code for each trip that you book, meaning that you also receive a discount on each journey.