The NS-app. Your own travel planner to any address.
From your home to an appointment in the city, or from your work to your B&B address; you can plan your journey to any address using the NS-app - the complete app to plan all of your journeys by train, bus, tram, and/or metro. Check the current location of your bus or train, see if an OV-fiets is available, receive push notifications when we change the timetable due to weather conditions or disruptions on the network, and discover even more handy extra services. NS can show you the way on public transport. If you don't have the NS-app yet, you can download it for free in the App Store or Google Play.
Up to date travel information always available
With the NS-app, you always have the most up-to-date travel information at your fingertips. The app can tell you the departure time and platform, the crowding forecast, the price and average punctuality for your train and journey, but also any delays or scheduled maintenance work on the route. The app also offers the latest news and useful messages, such as a reminder to check out with your OV-chipkaart. You can also use the NS-app to purchase a ticket.
Receive push notifications for timetable changes
When we adjust the timetable due to inclement weather or disruptions on the rail network, we can inform you in advance by means of a push notification. In order to receive push notifications, however, you must give the NS-app permission to send the notifications. How does that work?
- Open the NS-app
- Click on 'More' at the bottom right of the screen
- Select 'Settings'
- Click on the slider for 'Push notifications' (Android) or 'Receive emergency messages' (iOS)
Planning a journey on public transportation
You can use the app to plan your journey using every mode of public transport; not just from train station to train station, but to any address. You can also see the current location of your bus, tram, and metro, as well as the current departure times.
If you regularly travel along the same train route, then you can enter it into the app and we will send you a notification of any maintenance work or disruptions along your route. That way, you know well in advance whether your normal train is running on time.
You can save your favourite journeys under 'My travel', so you don't have to enter the same information again and again. You can also easily view earlier and later travel times by 'swiping' left and right.
Logging in to Mijn NS
If you have an NS account, you can log in via the NS-app and reap the benefits:
- view your latest transactions
- receive a notification when you check in and out, and when you forget to check out!
- link your OV-chipkaart and see how much balance you have on your card
Price based on season ticket
Via 'Settings', you can also enter which season ticket you have. That's handy, because the app can then automatically use it to calculate the price of the journey.
Current travel information, delays, and engineering work
With the app, you always have insight into up-to-date travel information, including the current departure times for the trains at the station of your choice. The app also provides an overview of the current delays, disruptions, and engineering work, as well as the scheduled maintenance for the next 10 days.
The app shows which facilities are available in the train, such as WiFi and toilers, and if there is room for your bicycle. You can also see where your train is currently located along the route with the train radar.
Facilities at the stations
You can see all of the facilities available at the nearest station or a station of your choice in a single convenient overview. The app also displays the locations for OV-fiets rental, Greenwheels, and NS Zonetaxi. You can also book an NS Zonetaxi and see whether an OV-fiets is available at your station. All of this information can be found under 'More' at the bottom right of the menu.
Would you like to know how crowded it is in the train? The crowding indicator shows a prognosis for the average crowding in the entire train, based on historical figures and the scheduled train length. You can see the crowding indicator by clicking on the 'More' option at the top right of the screen.
When you select the option 'More' at the top right of the travel advice screen, you can see a punctuality rating. This number indicates how often your train has arrived on time over the past three months. When you click on the number, you can read background information about the rating.
Current train length and composition
The app also shows the train type and how long it is. When disruptions occur on the railway network, we may have to operate a different train type than scheduled. If the train is also shorter than planned, and may therefore be more crowded than expected, we will also show it in the app.
If you travel with a disability and need help boarding, transferring, or de-boarding the train, or you need someone to accompany you through the station, then you can request NS Travel Assistance for no additional charge. You can book travel assistance via the NS-app. Please remember to enter your assistance details via Mijn NS first. You can find more information about NS Travel Assistance here.
The seat finder
If you will be travelling between Arnhem, Nijmegen and Den Bosch, try the seat finder service, which we are currently testing along that route. In addition to the travel recommendation, the app also shows which compartment still has seating available by displaying the colours green, yellow, or orange, in order to help you find a seat and choose where to board the train. You can find more information about the seat finder here.
So how was your journey?
Every day, we do our utmost to ensure that the train journeys by more than 1 million people in the Netherlands run as smoothly as possible. Traveller feedback is a vital tool, so we are currently testing the 'So how was your journey?' widget in the NS-app. Via the widget, you can provide immediate feedback on your experience travelling with NS. Your feedback helps us to improve our services every day. If you'd like to share your opinions, simply open the NS-app, select 'More' at the bottom right of the menu, and then select 'How was your journey?'.
If you would like to know more about the NS-app, you can contact the developers directly via the app.
Extra service for NS-Business Card holders
Do you need to travel for work, and do you have an NS-Business Card? If so, the NS-app offers even more options. For example: you can
- correct a forgotten check out that has been billed to your monthly invoice;
- change travel classes;
- view your journeys and transactions;
- add and edit characteristics;
- order a taxi or a Greenwheels car (you need an active Greenwheels account to do this);
- view locations of Q-Park P+R car parks and see how busy they are.
When you have the NS-app installed, you only have to log in 1 x using the login details for Mijn NS Zakelijk. To do this, open the app and select 'Mijn NS-account' in the menu. Then select NS-Business Card and use the login details for Mijn NS Zakelijk.