Lost or stolen
Unfortunately, it is always possible that you can lose items such as your OV-chipkaart, NS-Business Card, luggage or proof of identity. In such a case, it is vital that you take action as quickly as possible. We are here to help you in such situations.
What most people want to know
The answer to your question...
Lost or stolen OV-chipkaart with a season ticket
Has your OV-chipkaart been lost or stolen? If so, you can request a new card via OV-chipkaart.nl. While you're waiting for your new card, you can continue travelling with a Temporary ticket.
Lost or stolen OV-chipkaart without a season ticket
If your personal OV-chipkaart is lost or stolen, then you should have it blocked. Apply for a new personal or anonymous card afterward.
Refunds for loss or theft
If your personal OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, it is important for you to block the card as quickly as possible to prevent unauthorised use of the card. You can then request a new replacement card. If you need your season ticket, but your replacement card has not yet arrived, you can request a temporary ticked through NS Customer Service. Temporary tickets are not available with the NS-Business Card. For what to do in that case, read the information at the bottom of the page.
Temporary Ticket in case of a lost OV-chipkaart
Have you lost your OV-chipkaart, and are waiting for a replacement card with your season ticket? In most cases, you can still travel for several days with a Temporary Ticket. Read this page to learn how the Temporary Ticket works.
Lost and found items
Have you lost or forgotten something on the train or at the station? How annoying! If you report it to us online immediately, we'll keep our eyes open to see whether it's found.