Lost or stolen
Unfortunately, it is always possible that you can lose items such as your OV-chipkaart, NS-Business Card, luggage or proof of identity. In such a case, it is vital that you take action as quickly as possible. We are here to help you in such situations.
What most people want to know
The answer to your question...
Lost or stolen OV-chipkaart with a season ticket
If your OV-chipkaart or NS-Business Card is lost or stolen, then you can request a replacement card. If you need your season ticket, but your replacement card has not yet arrived, you can request temporary travel. Temporary travel is not available for the NS-Business Card. Read more below.
Lost or stolen OV-chipkaart without a season ticket
If your personal OV-chipkaart is lost or stolen, then you should have it blocked. Apply for a new personal or anonymous card afterward.
Refunds for loss or theft
If your OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, then you can request a new card. If you need your season ticket, but your replacement card has not yet arrived, you can request a temporary ticked through NS Customer Service. Temporary tickets are not available with in connection with NS Flex or the NS-Business Card. For what to do in that case, read the information at the bottom of the page.
Temporary Ticket in case of a lost OV-chipkaart
If you lost your OV-chipkaart and are waiting for a replacement card with your season ticket on it, you can usually request a Temporary Ticket to travel for a few days. To find out how Temporary Tickets work, please read the information on this page.
Lost and found items
Lost or forgotten something on the train or at the station? How annoying! If you report it to us online immediately, we'll keep our eyes open to see whether it's found.