Season ticket cooling-off period
After you purchase a season ticket, you are entitled to a 14-day cooling-off period. If you change your mind in that time, you can decide to cancel the season ticket and withdraw from the contract without specifying a reason. This is known as your right of withdrawal. On this page, you can find out to which season tickets the right of withdrawal applies and how you can invoke it.
Cooling-off period validity
You have a right to withdraw from all contracts for all auto-renewing NS season tickets that you entered into online, by phone, or via the NS Customer Service, with the exception of business season tickets.
If you ordered your season ticket from an NS Service Desk, then you are not eligible to exercise the right of withdrawal. This is because the right of withdrawal only applies to contracts you enter into remotely or outside of a retail outlet.
Refunds or payments after withdrawal
You have informed Customer Service of your intention to exercise your right of withdrawal. So we will retroactively cancel your season ticket. That means: starting from the date your NS Flex season ticket or season ticket on balance went into effect.
Then you are entitled to a refund of all of the money paid for your season ticket. We will refund this amount to your account within 14 days.
Already travelled with your season ticket
When you ordered your season ticket, you asked NS to activate the season ticket during the cooling-off period so that you could use it to travel right away. If you would like to cancel your season ticket during the cooling-off period, but have already used it to travel, then you will only receive a refund of the full season ticket costs. We will correct the discount you received for travel costs during this period, so you will pay the full rate for your travels.
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Sample calculation for season ticket costs and travel costs
Say that you have ordered an NS Flex Dal Voordeel season ticket. The season ticket entitles you to a 40% discount on your travel costs during off-peak hours, weekends and holidays.
If you travel from Maastricht to Amsterdam Centraal during off-peak hours, weekends or holidays during the 14-day cooling-off period, then you would pay € 29.40 without a discount (in 2024). With the season ticket, you would receive a discount of € 11.76.
For this journey, you would pay:
Normal fare: € 29.40
- 40% discount: € 11.76
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= Fare with season ticket: € 17.64If you decide to cancel the season ticket during the cooling-off period, you would receive a refund of the season ticket cost of € 5.60. We will deduct this amount from the discount of € 11.76 that you must pay to NS.
The total would therefore be:
Discount travel costs: € 11.76
- Season ticket costs: € 5.60
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= Amount owed to NS: € 6.16
How to withdraw from a season ticket during the cooling-off period
You have a cooling-off period of 14 days after you order your season ticket. This period starts the day after you made the purchase. If you no longer want the season ticket, please contact our Customer Service. Explain that you would like to withdraw from the season ticket.
If you would rather not call our Customer Service, you can fill in the Right of Withdrawal form and send it to us by post.