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Frequently asked questions about travelling during the coronavirus outbreak

The train is once again available to everyone for any travel purpose. We will do everything in our power to make your journey safe and familiar. We can imagine that you might have questions about the resumption of full service. Some of these questions are answered below.


  • When do I have to wear a face mask?

    The government requires the use of a face mask on public transport. Wearing a face mask on to the train is mandatory. This applies to travellers aged 13 years and above.

    Read our answers to frequently asked questions about face masks.

  • Where do I need to wear a face mask?

    The use of a face mask on the train is mandatory. Put on your face mask when stepping on to the train.

    Click here for our answers to frequently asked questions about face masks.

     

  • What if I leave my face mask at home by accident?

    No problem! You can buy face masks from various shops and many vending machines at our stations. You can also read our answers to frequently asked questions about face masks.

  • Can we sit next to each other?

    Yes, you can. All the seats are available.

  • Can I travel during rush hour?

    You can travel at any time during the day, but we strongly recommend that you avoid crowds. The crowding indicator in our NS app shows what kind of crowds you can expect on the train. 

  • Are there rules for boarding and leaving the train?

    Yes - the use of a face mask on the train is mandatory. Put on your face mask when stepping on to the train.

  • Will the trains receive extra cleaning now?

    During normal cleaning of the trains, extra attention will be paid to contact points such as door handles and headrests. In trains with toilets, extra soap and paper towels will be provided.

if you don't see the answer to your question here, please contact NS Customer Service.