Frequently asked questions about travelling during the coronavirus outbreak
The train is available to everyone for any travel purpose. We will do everything in our power to make your journey safe and familiar. We can imagine that you might have questions about this. Some of these questions are answered below.
When do I have to wear a face mask?
The requirement for a facemask has been dropped as of 23 March 2022. It is no longer compulsory to wear a facemask on public transport. However, we do still recommend wearing a facemask when it's crowded.
What if I leave my face mask at home by accident?
No problem! You can buy face masks from various shops and many vending machines at our stations.
Can we sit next to each other?
Yes, you can. All the seats are available.
Can I travel during rush hour?
You can travel at any time during the day, but we strongly recommend that you avoid crowds. The crowding indicator in our NS app shows what kind of crowds you can expect on the train.
Will the trains receive extra cleaning now?
During normal cleaning of the trains, extra attention will be paid to contact points such as door handles and headrests. In trains with toilets, extra soap and paper towels will be provided.
if you don't see the answer to your question here, please contact NS Customer Service.