Go to content

Main navigation

Cookies and similar technologies

Last modified: August 12, 2020 9:59 AM

On its websites and in its apps and e-mails, NS uses cookies, tracking pixels, web beacons, javascript, software development kits (SDK) from third parties and other similar technologies to collect additional data on website, app, and e-mail behaviour and improve its services. This cookie policy is part of the NS Privacy Statement.


Which NS websites and apps use cookies?

NS uses cookies in the NS & NS International apps and the following websites: ns.nl, nsinternational.com, reisjefit.nl, community.ns.nl, discoverholland.com, hurenopstations.nl, nsfavourites.nl, support.nsinternational.com, nsstations.nl, retail.nsstations.nl, trainbooking.com, werkenbijns.nl and werkenophetstation.nl.

Which data do we process with cookies?

NS uses cookies and similar technologies to process user datarelated to your tablet, mobile phone, or computer, such as:

  • HTTP-header information, which can be used to identify your web browser, device, OS, and screen resolution. This header may also contain information about your country of origin, language settings, and URL origin.
  • Identifiers related to your device, browser, or network, such as your (anonymised) IP address and advert, device, or cookie ID.
  • Interactions with our website, app, or e-mail. These include e-mail, app, and page views, click, touch, and scroll interactions, searches, installs, and completed and incomplete purchases via our websites and apps.

We only collect, share, and process your user data to the extent necessary for the purposes detailed in this policy. Several applications on the website, in the app, or in our e-mails, also process other categories of data. This is expressly indicated and explained where applicable.

What do we use cookies for?

NS uses cookies and similar technologies to ensure the functionality, quality and effectiveness of our websites, apps and e-mails. We ensure a personal and relevant customer experience when you give your consent to this.

We have explained which technologies are used for each purpose or subject. We will do our best to keep this overview up to date, however it is possible that a new technology may not be mentioned in this overview.

Functional

What's known as functional (session) cookies are used to provide services or to store your preferences. NS uses this type of cookie and similar technology for the following:

  1. remembering the products you purchase while shopping online;
  2. remembering and passing on the information that you enter during the login process or that you leave on the various web pages during the ordering process, so that you do not have to enter the same information over and over again;
  3. storing your preferences, such as your language and cookie settings (see also below);
  4. detecting misuse of our websites.

The cookies and similar third-party technologies we use:

  • BlueConic

    The BlueConic (Java)script ensures that NS uses cookies and similar technologies in accordance with your preferences.

    Cookies

    Name Type Expiration date
    BCSessionID first-party 1year
    BCTempID third-party 10 minutes
    AWSELB first-party 1 hour
    BCPermissionLevel third-party 1 year

    Third parties

    BlueConic does not share information with third parties. For more information, please consult our Privacy Statement.

    Used by

    • NSInternational.com
  • Google Firebase

    The Google Firebase SDK is used to analyse app user behaviour. We analyse session durations, app use frequency, the order in which pages are visited, OS versions, language settings, and time zones to optimise the app and to track down and resolve any bugs. We use this information to optimise our apps and solve any bugs, so that we can make our apps more user friendly. To collect this information, we use the Google Analytics Firebase SDK and Firebase Crashlytics.

    Cookies

    Not applicable.

    Third parties

    Google shares anonymous information with third parties. For more information, please consult Google's Privacy Statement.

    Used by

    • NS app
    • NS lab app 
  • Google Maps

    We use this Javascript to show the location of an activity on a map. Based on your browser or mobile OS permissions, your geolocation will be used to make it easier to give you travel advice.

    Cookies

    Not applicable.

    Third parties

    Google shares anonymous information with third parties. For more information, please consult Google's Privacy Statement .

    Used by

    • NS.nl
    • NSInternational.com
    • NS app
    • NS lab app
  • Google Tag Manager

    These cookies allow us to place and manage other cookies on the website via the Google Tag Manager, such as cookies for Google Ads, Google Analytics, and Doubleclick, as well as scripts required for the proper functioning of the website.

    Cookies

    Name Type Expiration date
    *_gtm first-party 1 minute

    Derde partijen

    Google shares anonymous information with third parties. For more information, please consult Google's Privacy Statement.

    Used by

    • NSInternational.com
    • Werkenbijns.nl
  • Relay42

    Relay42 (Java)script ensures that cookies and similar technologies are used by NS in accordance with your preferences.

    Cookies

    Name Type   Retention period
    nsr first-party   3 months
    nsSS first-party   24 hours
    _uetsid first-party   24 hours
    cookiePref first-party   1 year
    cookieConsentStatus first-party   1 year
    _svtri first-party   2 years
    _svtri third-party a.svtrd.com 2 years
    r42-collect third-party t.svtrd.com 3 months
    herocarousel first-party   session
    iSPC first-party   session
    _svs first-party   2 years
    _stCookieTest first-party   session
    _sctr first-party   13 months
    _scid first-party   13 months
    nid third-party .google.com 6 months
    nid third-party .google.nl 6 months
    RPA first-party   session
    idplogin first-party   session
    ns-cookies-enabled first-party   14 days
    NScC first-party   session
    NSebl first-party   session
    NSmlSD first-party   session

    Third parties

    Relay42 does not share any information with third parties.

    Used by

    • NS.nl
    • NS.nl/spoordeelwinkel
    • NSInternational.com
    • Discoverholland.com
    • Community.ns.nl
    • Trainbooking.com

The basis for processing personal data, if any, is: legitimate interest.

Quality and effectiveness

We also use cookies to help us understand and improve the quality and effectiveness of our websites, apps and e-mail.

User statistics and feedback website

We use these cookies to analyse your visit to our websites. For example, we analyse the number of visitors to our websites, the duration of the visits, and the order in which the web pages are visited. The aim of this is to gather information that helps us to set up the pages of our websites in a more user-friendly way. These cookies are also used to detect potential technical issues on the websites and to request feedback from you (through questionnaires).

The cookies and similar third-party technologies we use:

  • Google Analytics

    The Google Analytics (Java)script uses cookies to assign a unique identifier, a randomly generated number, to each visitor. After the identifier (ID) has been generated, it is saved in the cookie and sent to Google Analytics every time you perform an action, or every time a hit is triggered on the website. Google Analytics uses this ID on its servers to calculate statistics, such as the number of unique visitors, sessions, and campaign data. NS uses Google Analytics in accordance with the "Manual for the privacy-friendly configuration of Google Analytics" published by the Dutch Data Protection Authority.

    Cookies

    Name Type Expiration date
    _gat first-party 1 minute
    _gid first-party 24 hours
     __utmc first-party session
    __utmz first-party 6 months after placement / update
    __utma first-party 2 years after placement / update
    _ga first-party 2 years

    Third parties

    Google shares anonymous information with third parties. For more information, please consult Google's Privacy Statement .

    Used by

    • NS.nl
    • NSInternational.com
    • NS app
    • NS lab app
    • Reisjefit.nl
    • Community.ns.nl
    • Hurenopstations.nl
    • NSFavourites.nl
    • Trainbooking.com
    • NSStations.nl
    • Werkenbijns.nl
  • Google Firebase

    The Google Firebase SDK is used to analyse app user behaviour. We analyse session durations, app use frequency, the order in which pages are visited, OS versions, language settings, and time zones to optimise the app and to track down and resolve any bugs. We use this information to optimise our apps and solve any bugs, so that we can make our apps more user friendly. To collect this information, we use the Google Analytics Firebase SDK and Firebase Crashlytics.

    Cookies

    Not applicable.

    Third parties

    Google shares anonymous information with third parties. For more information, please consult Google's Privacy Statement.

    Used by

    • NS app
    • NS lab app 
  • Hotjar

    We use Hotjar (Java)script to gain insights on use of the website, so that we can make continuous improvements. Cookies are used to present surveys and monitor their status. The Hotjar script generates anonymous heatmaps based on mouse clicks and scroll movements, showing how one or more pages (in a funnel) are used.

    Cookies

    Name Type Retention period
    _hjClosedSurveyInvites first-party 1 year
    _hjDonePolls first-party 1 year
    _hjMinimizedPolls first-party 1 year
    _hjDoneTestersWidgets first-party 1 year
    _hjMinimizedTestersWidgets first-party 1 year
    _hjIncludedInSample first-party 1 year

    Third parties

    Hotjar does not share any information with third parties. Find out more in Hotjar's Privacy Statement.

    Used by

    • NS.nl
    • NSInternational.com
    • Trainbooking.com
    • Werkenbijns.nl
  • Instabug

    The Instabug SDK allows customers to share bug reports and give feedback about the app. When a user sends a bug report, Instabug will register their device details to make it easier for NS to solve the bug in question. Due to IP address anonymisation, it is impossible to trace the collected data to individual users. Users sending a bug report can choose to add screenshots and share their e-mail address, so that they can receive a response to their report/question. For the sake of these purposes, we must keep the data in question for 3 months.

    Cookies

    Not applicable.

    Third parties

    Instabug processes data on behalf of NS but does not use them for its own purposes.

    Used by

    • NS lab app
  • Relay42

    We use Relay42 for ongoing measurements to gain insights on the effectiveness and quality of the website.

    Cookies

    Name Type   Retention period
    nsr first-party   3 months
    nsSS first-party   24 hours
    _uetsid first-party   24 hours
    cookiePref first-party   1 year
    cookieConsentStatus first-party   1 year
    _svtri first-party   2 years
    _svtri third-party a.svtrd.com 2 years
    r42-collect third-party t.svtrd.com 3 months
    herocarousel first-party   session
    iSPC first-party   session
    _svs first-party   2 years
    _stCookieTest first-party   session
    _sctr first-party   13 months
    _scid first-party   13 months
    nid third-party .google.com 6 months
    nid third-party .google.nl 6 months
    RPA first-party   session
    idplogin first-party   session
    ns-cookies-enabled first-party   14 days
    NScC first-party   session
    NSebl first-party   session
    NSmlSD first-party   session

    Third parties

    Relay42 does not share any information with third parties.

    Used by

    • NS.nl
    • NS.nl/spoordeelwinkel
    • NSInternational.com
    • Discoverholland.com
    • Community.ns.nl
    • Trainbooking.com
  • TraceDock

    NS only uses TraceDock to share your website usage data with Google Analytics if your browser or browser plugin does not allow Google Analytics to collect these data directly. We will always respect your cookie settings and process your data in accordance with the 'Manual on setting up Google Analytics in a privacy-friendly fashion' published by the Dutch Data Authority. Your information will be kept on TraceDock's systems for no longer than 24 hours.

    Cookies

    Name Type Expiration date
    _tdid first-party 180 days
    _tdbu first-party 180 days

    Third parties

    TraceDock only processes data on behalf of NS. For more information, please visit TraceDock's website.

    Used by

    • NS.nl
  • Usabilla

    We use the Usabilla Javascript to collect customer feedback in order to continuously improve our website. The Usabilla cookie is used to recognise a repeat visitor, which means we will not ask you to complete the same survey more than once.

    Cookies

    Name Type Expiration date
    usbls first-party session

    Third parties

    Usabilla processes data on behalf of NS and does not use them for its own purposes.

    Used by

    • NS.nl
    • NSInternational.com
    • NSFavourites.nl

E-mail reading statistics

In its e-mail communications, NS uses an e-mail tracking pixel, which is an electronic file (normally around 1 pixel x 1 pixel in size) that is normally placed in an e-mail (for example, our newsletter). Using an e-mail tracking pixel enables us to see whether part or all of an e-mail has been read, and whether the reader has clicked on anything in the e-mail. These technologies give us greater insight into user behaviour and which parts of our e-mails are being read, and enable us to measure and improve the effectiveness of the e-mails. We can use these user data to determine whether an e-mail is relevant for a customer (for example, by sending reminders).

A/B testing

NS uses A/B testing to improve the design and functionality of the websites, apps and e-mails. An A/B test is an analysis of two or more variants of a design or functionality, allowing conclusions to be drawn about which variant provides the better user experience. For example, we can use A/B testing to determine the place on a web page where an advertising banner receives the most clicks.

The cookies and similar third-party technologies we use:

  • Optimizely

    We use Optimizely (Java)script to run A/B tests on the appearance of the website. The script assigns a unique identifier (ID) to the user, which is stored in a cookie on their device. The ID is used to determine which variant of the design and/or functionality to show to the user. We use this knowledge to determine whether improvements to our website(s) are truly effective.

    Cookies

    Name Type   Retention period
    optimizelyEndUserId first-party   6 months
    optimizelyEndUserId third-party .optimizely.com 10 years

    Third parties

    Optimizely does not share any information with third parties. For more details please read Optimizely's Privacy Statement.

    Used by

    • NS.nl
    • NSInternational.com

Affiliate advertisements

We use cookies and similar technologies to track which externally displayed advertisements lead to a purchase, so that the publishing partner site (also known as the publisher) receives a commission for this. As an advertiser, NS uses the services of TradeTracker, which connects NS and publishing partner sites with each other through an affiliate programme. For each publishing partner, we keep information about the number of sales, the sales value and the date of the sale. NS also displays advertisements from or links to other organisations on its websites, such as Booking.com.

The cookies and similar third party technologies we use:

  • Booking.com

    This technology is used to share information about you when you click on a Booking.com advert. This information can include your destination, travel date, and your party. Booking.com will use this information to make it easier for you to book accommodation.

    Cookies

    Not applicable.

    Third parties

    We only share anonymous information. For more information, please consult Booking.com's Privacy Statement

    Used by

    • NSInternational.com
  • TradeTracker

    If you place an order after clicking through to our website via a partner site, we will make a payment to the partner for this. NS receives anonymous information, including the origin page, time and partner site ID publisher ID). This information is stored in a cookie for a period of 30 days. For this purpose we use TradeTracker's technology. 

    Cookies

    Name Type   Retention period
    tdat third-party  tradetracker.net  30 days
    Tt2 first-party   30 days

    Third parties

    TradeTracker shares anonymous information with partner sites, for example the number of travel products sold. For more details see TradeTracker's Privacy Statement

    Used by

    • NS.nl
    • NSInternational.com

The basis for processing is: legitimate interest.

Personalisation and relevance

We will only use cookies and your data for commercial purposes if you have given your consent. These cookies, which are often placed by third parties, help us to provide you with personalised offers. This data is shared with these third parties and they may use tracking cookies to track your internet behaviour.

NS website(s) and e-mail

We may adjust the content of our e-mail campaigns and our website based on your customer relationship. We use information about your website use, searches and bookings to serve you relevant banners and other e-mail content. At NS, we use BlueConic and Relay42 for this.

The cookies and similar third-party technologies we use:

  • BlueConic

    BlueConic's technology lets NS personalise its website and e-mails and build and maintain a more personal relationship with its customers . For this purpose, we use your contact details, transaction details, travel behaviour, contact history with NS, customer profile (inc. an analysis that can help us predict whether you are likely to terminate your season ticket soon, for instance), click behaviour, and derived preferences, e.g. your hobbies, if you indicated them. We use all these data to try to make the website and all other content, such as e-mails, more relevant for you. Naturally, we will only do so with your consent.

    Cookies

    Name Type Expiration date
    BCSessionID first-party 1 year
    BCTempID third-party 10 minutes
    AWSELB first-party 1 hour
    BCPermissionLevel third-party 1 year

    Third parties

    BlueConic does not share information with third parties. For more information, please consult our Privacy Statement.

    Used by

    • NSInternational.com
  • Relay42

    Relay42 technology enables NS to personalise the website and to maintain a more personalised customer relationship with you. For this purpose we use your contact details, transaction details, travel behaviour, any contact history with NS, customer profiles (analysis for example of whether you may soon be terminating your season ticket), click history and derived preferences (for instance leisure time activities if you have specified them). In this way we attempt to offer you a more relevant website, emails and other content. Obviously we only do this with your permission.

    Cookies

    Name Type   Retention period
    nsr first-party   3 months
    nsSS first-party   24 hours
    _uetsid first-party   24 hours
    cookiePref first-party   1 year
    cookieConsentStatus first-party   1 year
    _svtri first-party   2 years
    _svtri third-party a.svtrd.com 2 years
    r42-collect third-party t.svtrd.com 3 months
    herocarousel first-party   session
    iSPC first-party   session
    _svs first-party   2 years
    _stCookieTest first-party   session
    _sctr first-party   13 months
    _scid first-party   13 months
    nid third-party .google.com 6 months
    nid third-party .google.nl 6 months
    RPA first-party   session
    idplogin first-party   session
    ns-cookies-enabled first-party   14 days
    NScC first-party   session
    NSebl first-party   session
    NSmlSD first-party   session

    Third parties

    Relay42 does not share any information with third parties.

    Used by

    • NS.nl
    • NS.nl/spoordeelwinkel
    • NSInternational.com
    • Discoverholland.com
    • Community.ns.nl
    • Trainbooking.com

NS advertisements through the social and other networks of third parties

We may show you NS advertisements in the Facebook, Instagram, LinkedIn, Snapchat and Twitter networks. We do this based on your use of our website and your purchases. The advertisement network and/or its algorithm ultimately determines when you will be shown an NS advertisement. In some cases, the networks use derived information about your behaviour and characteristics to generate comparable target groups for NS.

NS uses this technology also to exclude you from a campaign if this is not relevant to you, for example because you already use the travel or other product advertised.

The cookies and similar third-party technologies we use:

  • Facebook and Instagram

    We use Facebook and Instagram (Facebook Ireland) to show you relevant offers based on your interests and how you use our website and services. To do so, we use cookies that are placed on your device when you visit our website via Facebook. In some cases, Facebook will be able to recognise that you are a Facebook user and may show you an NS ad when you use Facebook in the future. NS's websites use various Facebook applications, including Facebook Messengerthe Facebook pixel, and Facebook's Conversion API.

     

    NS uses the Facebook pixel and Conversion API to measure how effective its campaigns are. NS and Facebook bear joint responsibility for collecting your technical user data, as described in the section entitled ‘Which data do we process with cookies?’. NS uses Facebook's cookies and similar technologies to collect these data. Facebook also gains access to these user data for its own purposes and is responsible for the further processing of data after they are collected. This includes showing personalised content and ads based on interactions with Facebook products and other products.

    To measure the effectiveness of ads, Facebook also processes the product price, product name, product category, and your place of departure and destination. Facebook does not process these data for its own purposes, but processes them solely on behalf of NS.

    Cookies

    Name Type   Expiration date
    _fbp first-party   3 months
    fr third-party .facebook.com 3 months
    _js_reg_fb_ref third-party .facebook.com 3 months
    pl third-party .facebook.com 3 months
    wd third-party .facebook.com 3 months
    xs third-party .facebook.com 3 months
    datr third-party .facebook.com 3 months
    dpr third-party .facebook.com 3 months
    reg_ext_ref third-party .facebook.com 3 months
    reg_fb_gate third-party .facebook.com 3 months
    reg_fb_ref third-party .facebook.com 3 months
    sb third-party .facebook.com 3 months
    user_c third-party .facebook.com 3 months

    Third parties

    Facebook does not share information with third parties, but does process user data for its own purposes, as described above. For more information, please consult the Addendum on Processing Responsibility and Facebook's Privacy Statement.

    Used by

    • NS.nl
    • NS.nl/spoordeelwinkel
    • NSInternational.com
    • Discoverholland.com
    • Reisjefit.nl
  • LinkedIn

    We use LinkedIn to enable us to show you relevant offers on the platform that are aligned with your interests and your use of our website. For this purpose we use cookies, which are stored on your device when you click through to our website via LinkedIn. We share information with LinkedIn about your use of our website, which you may then recognise as a LinkedIn user. When you use LinkedIn in future, you may be shown an NS advertisement.

    Cookies

    Name Type   Retention period
    L1c third-party linkedin.com session
    BizoID third-party linkedin.com 6 months
    BizoData third-party linkedin.com 6 months
    BizoUserMatchHistory third-party linkedin.com 6 months
    BizoNetworkPartnerIndex third-party linkedin.com 6 months

    Third parties

    LinkedIn shares anonymous information with third parties. More details can be found in LinkedIn's Privacy Statement.

    Used by

    • NS.nl
    • NSInternational.com
    • Werkenbijns.nl
  • Snapchat

    We use Snapchat to enable us to show you relevant offers on the platform that are aligned with your interests and your use of our website. For this purpose we use cookies, which are stored on your device when you click through to our website via Snapchat. We share information with Snapchat about your use of our website, which you may then recognise as a Snapchat user. When you use Snapchat in future, you may be shown an NS advertisement.

    Cookies

    Name Type   Retention period
    sc_at third-party .snapchat.com 7 days
    _sctr first-party .snapchat.com 7 days
    _scid first-party .snapchat.com 7 days

    Third parties

    Snapchat shares anonymous information with third parties. More details can be found in Snapchat's Privacy Statement.

    Used by

    • NS.nl
  • Twitter

    We use Twitter to enable us to show you relevant offers on the platform that are aligned with your interests and your use of our website. For this purpose we use cookies, which are stored on your device when you click through to our website via Twitter. We share information with Twitter about your use of our website, which you may then recognise as a Twitter user. When you use Twitter in future, you may be shown an NS advertisement.

    Cookies

    Name Type   Retention period
    guest_id third-party twitter.com 2 years
    muc third-party twitter.com 2 years
    personalization_id third-party twitter.com 2 years

    Third parties

    Twitter shares anonymous information with third parties. More details can be found in Twitter's Privacy Statement.

    Used by

    • NSInternational.com
    • Trainbooking.com

Measuring the effectiveness and conversion of advertising campaigns

We use a conversion script to measure the effectiveness and result of advertisements (via third parties). This tells us which advertisements and products best respond to the needs of our target audience, and we use this information to improve our services and future advertising.

The cookies and similar third-party technologies we use:

  • Bing

    Bing's cookies recognise whether you have made a purchase after clicking on an advertisement after clicking on a Bing/Microsoft Ads advertisement, for the purpose of measuring the effectiveness of these advertisements. We can use this insight to improve the effectiveness of our service and future advertising campaigns.

    Cookies

    Name Type   Expiration date
    MUID third-party .bing.com 1 year
    MUIDB third-party bat.bing.com 13 months

    Third parties

    Bing is part of Microsoft and shares anonymous data with third parties. For more information, please consult Microsoft's Privacy statement.

    Used by

    • NS.nl
    • NSInternational.com
  • DoubleClick

    DoubleClick cookies (Google Marketing Platform) recognise whether you have made a purchase after clicking on an NS DoubleClick advertisement. We can also see which advertisements are viewed, for how long and how often. The aim is to measure the effectiveness of this type of advertisement. These insights enable us to improve the effectiveness of our services and future advertising campaigns. 

    Cookies

    Name Type   Retention period
    IDE third-party .doubleclick.net 10 months
    DSID third-party .doubleclick.net 1 year

    Third parties

    DoubleClick shares anonymous information with third parties. More details can be found in DoubleClick's Privacy Statement.

    Used by

    • NS.nl
    • NSInternational.com
    • Discoverholland.com
    • NSfavourites.nl
    • Werkenbijns.nl
  • Facebook and Instagram

    We use Facebook and Instagram (Facebook Ireland) to show you relevant offers based on your interests and how you use our website and services. To do so, we use cookies that are placed on your device when you visit our website via Facebook. In some cases, Facebook will be able to recognise that you are a Facebook user and may show you an NS ad when you use Facebook in the future. NS's websites use various Facebook applications, including Facebook Messengerthe Facebook pixel, and Facebook's Conversion API.

     

    NS uses the Facebook pixel and Conversion API to measure how effective its campaigns are. NS and Facebook bear joint responsibility for collecting your technical user data, as described in the section entitled ‘Which data do we process with cookies?’. NS uses Facebook's cookies and similar technologies to collect these data. Facebook also gains access to these user data for its own purposes and is responsible for the further processing of data after they are collected. This includes showing personalised content and ads based on interactions with Facebook products and other products.

    To measure the effectiveness of ads, Facebook also processes the product price, product name, product category, and your place of departure and destination. Facebook does not process these data for its own purposes, but processes them solely on behalf of NS.

    Cookies

    Name Type   Expiration date
    _fbp first-party   3 months
    fr third-party .facebook.com 3 months
    _js_reg_fb_ref third-party .facebook.com 3 months
    pl third-party .facebook.com 3 months
    wd third-party .facebook.com 3 months
    xs third-party .facebook.com 3 months
    datr third-party .facebook.com 3 months
    dpr third-party .facebook.com 3 months
    reg_ext_ref third-party .facebook.com 3 months
    reg_fb_gate third-party .facebook.com 3 months
    reg_fb_ref third-party .facebook.com 3 months
    sb third-party .facebook.com 3 months
    user_c third-party .facebook.com 3 months

    Third parties

    Facebook does not share information with third parties, but does process user data for its own purposes, as described above. For more information, please consult the Addendum on Processing Responsibility and Facebook's Privacy Statement.

    Used by

    • NS.nl
    • NS.nl/spoordeelwinkel
    • NSInternational.com
    • Discoverholland.com
    • Reisjefit.nl
  • Using Google Ads cookies, we can tell whether you completed your purchase after clicking on an advertisement shown in the Google Ads advertisement network. We do this to measure the effectiveness of our advertisements. Using this insight, we try to improve the effectiveness of our services and our future advertising campaigns.

    Cookies

    Name Type   Expiration date
    1P_JAR third-party .google.com 1 month
    AID third-party .google.com 18 months
    AID third-party .googleadservices.com 18 months
    APISID third-party .google.com 2 years
    APISID third-party .google.nl 2 years
    CONSENT third-party .google.com 20 years
    CONSENT third-party .google.nl 20 years
    DV third-party .google.nl session
    HSID third-party .google.nl 2 years
    HSID third-party .google.nl 2 years
    NID third-party .google.com 6 months
    NID third-party .google.nl 6 months
    SAPISID third-party .google.com 2 years
    SAPISID third-party .google.nl 2 years
    SID third-party .google.com 2 years
    SID third-party .google.nl 2 years
    SIDCC third-party .google.com 1 year
    UULE third-party .google.com 2 years
    SSID third-party .google.com 2 years
    SSID third-party .google.nl 2 years

    Third parties

    Google shares anonymous information with third parties. For more information, please consult Google's Privacy Statement.

    Used by

    • NS.nl
    • NS.nl/spoordeelwinkel
    • NSInternational.com
    • Discoverholland.com
    • NSfavourites.nl
    • Werkenbijns.nl
  • LinkedIn

    We use LinkedIn to enable us to show you relevant offers on the platform that are aligned with your interests and your use of our website. For this purpose we use cookies, which are stored on your device when you click through to our website via LinkedIn. We share information with LinkedIn about your use of our website, which you may then recognise as a LinkedIn user. When you use LinkedIn in future, you may be shown an NS advertisement.

    Cookies

    Name Type   Retention period
    L1c third-party linkedin.com session
    BizoID third-party linkedin.com 6 months
    BizoData third-party linkedin.com 6 months
    BizoUserMatchHistory third-party linkedin.com 6 months
    BizoNetworkPartnerIndex third-party linkedin.com 6 months

    Third parties

    LinkedIn shares anonymous information with third parties. More details can be found in LinkedIn's Privacy Statement.

    Used by

    • NS.nl
    • NSInternational.com
    • Werkenbijns.nl
  • Snapchat

    We use Snapchat to enable us to show you relevant offers on the platform that are aligned with your interests and your use of our website. For this purpose we use cookies, which are stored on your device when you click through to our website via Snapchat. We share information with Snapchat about your use of our website, which you may then recognise as a Snapchat user. When you use Snapchat in future, you may be shown an NS advertisement.

    Cookies

    Name Type   Retention period
    sc_at third-party .snapchat.com 7 days
    _sctr first-party .snapchat.com 7 days
    _scid first-party .snapchat.com 7 days

    Third parties

    Snapchat shares anonymous information with third parties. More details can be found in Snapchat's Privacy Statement.

    Used by

    • NS.nl
  • Twitter

    We use Twitter to enable us to show you relevant offers on the platform that are aligned with your interests and your use of our website. For this purpose we use cookies, which are stored on your device when you click through to our website via Twitter. We share information with Twitter about your use of our website, which you may then recognise as a Twitter user. When you use Twitter in future, you may be shown an NS advertisement.

    Cookies

    Name Type   Retention period
    guest_id third-party twitter.com 2 years
    muc third-party twitter.com 2 years
    personalization_id third-party twitter.com 2 years

    Third parties

    Twitter shares anonymous information with third parties. More details can be found in Twitter's Privacy Statement.

    Used by

    • NSInternational.com
    • Trainbooking.com

The basis for processing is: consent.

How can I adjust my cookie settings?

You can change your cookie settings for the use of cookies here.

Changes to the cookie policy

This cookie policy is subject to changes from time to time as a result of any developments. In case of large changes, we will inform you using NS apps, our newsletter or via the website.

How long do we store your data?

There are various types of cookies and depending on their characteristics and function, they will be stored on your device (computer, telephone, tablet) for varying periods of time. The storage periods are listed under Cookies and similar technologies.