Extra station facilities
There are several extra facilities at the station specifically for travellers with a disability.
At most stations, lifts or ramps make it possible for wheelchair users to reach the platforms. The stations are also furnished with guide lines to ticket machines, the OV Service Shop and the checkin/out points or the gates. Travellers with a hearing impairment can use the audio connection in the OV Service Shops or at the information desks.
Checking in at posts and gates
Every check-in point or gate is equipped with a Braille pictogram. There is also a gate with an extra-wide passage for wheelchairs or mobility scooters.
NS Service and alarm post
Smaller stations without service staff are equipped with Service and alarm posts on the platform. Travellers can use these posts 24 hours per day, 7 days per week to ask for information.
Service and alarm posts are equipped with two buttons:
- a blue service button, and
- a red alarm button (SOS)
The post also has special facilities, such as Braille indicators for the difference between the two buttons, and the speaker and microphone are accessible to people sitting in wheelchairs.
Help with the NS ticket machine
If you are having trouble with an NS ticket machine and are you unable to find an NS employee, then our Customer Service department would be happy to provide you with further assistance. Our toll-free telephone number (0800-0540) and the machine's number can be found in the top right hand corner of the machine (also in Braille and embossing). We will provide you with immediate assistance. For example, with topping up your OV-chipkaart or buying a ticket. You can follow the directions provided by our employee or you can let them control the machine for you, while you watch. Our employees are ready to help you at any time.