Damaged
If your OV-chipkaart is damaged, you may not be able to check in or out using your chipkaart. In that case, you must request a new OV-chipkaart. While you are waiting for your replacement chipkaart to be delivered, you can use a temporary ticket. We would be happy to explain how to arrange a temporary ticket.
If your OV-fiets is damaged or you experience problems with other door-to-door services, you can read what you can do below.
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Damaged OV-chipkaart
If your OV-chipkaart is damaged and no longer works properly, you can request a replacement card if you have an NS season ticket, or you can purchase a new card. If you have an NS-Business Card, please inform the NS contact person at your company.
Lost or stolen NS-Business Card
Block your NS-Business Card quickly if it is lost or stolen. You can request a refund for the cost of traveling while waiting for your new card.
Temporary Ticket in case of a lost OV-chipkaart
If you lost your OV-chipkaart and are waiting for a replacement card with your season ticket on it, you can usually request a Temporary Ticket to travel for a few days. To find out how Temporary Tickets work, please read the information on this page.
Damaged door to door service products
If something does not work as it should, or if your OV-fiets, bicycle or lockup is damaged, please report it to the storage facility administrator and send an e-mail.
Lost and found items
Have you lost or forgotten something on the train or at the station? How annoying! If you report it to us online immediately, we'll keep our eyes open to see whether it's found.