Damaged
If your OV-chipkaart is damaged, you may not be able to check in or out using your chipkaart. In that case, you must request a new OV-chipkaart. While you are waiting for your replacement chipkaart to be delivered, you can use a temporary ticket. We would be happy to explain how to arrange a temporary ticket.
If your OV-fiets is damaged or you experience problems with other door-to-door services, you can read what you can do below.
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The answer to your question...
Damaged OV-chipkaart
If your OV-chipkaart is damaged and no longer works properly, you can request a replacement card if you have an NS season ticket, or you can purchase a new card. If you have an NS-Business Card, please inform the NS contact person at your company.
Lost or stolen NS-Business Card
Block your NS-Business Card quickly if it is lost or stolen. You can request a refund for the cost of traveling while waiting for your new card.
