Unfortunately, it is always possible that you will forget something. For example, your OV-chipkaart, NS-Business Card, luggage or proof of identity. Or you could forget to check in with your OV-chipkaart or NS-Business Card or to pay a surcharge. We are here to help you in such situations.
What most people want to know
The answer to your question...
Forget to check in or out
We all forget to check in or out every now and again. No need to worry, just find the conductor and let them know. If you forgot to check out, you have 6 hours to do so after checking in. Just head to an NS pole or gate!
Forgot your OV-chipkaart?
If you forget to bring your OV-chipkaart with you for your journey and you have a season ticket, you may be eligible to request a refund.
Forgot to buy a supplement?
You must purchase a supplement for certain trains or to change classes. What can you do if you have forgotten to purchase a supplement?
Forget your identification?
If you are traveling with an e-ticket, then you must be able to show a valid proof of identification with your ticket.
Forgot your NS-Business Card?
If you notice that you have forgotten your NS-Business Card before your journey, then you can avoid paying a fine by using your debit card, another OV-chipkaart or purchasing a single-use chipkaart. If you are already aboard the train, you will be fined if you cannot show a valid ticket.
Refunds for a forgotten OV-chipkaart
Do you usually travel on an NS season ticket but you've forgotten your OV-chipkaart? Or did you travel with your debit card instead of your OV-chipkaart? There's no need to worry. First, ensure that you have a valid ticket for your train journey. You can request a refund for the cost of your journey with NS afterwards.
Lost and found items
Have you lost or forgotten something on the train or at the station? How annoying! If you report it to us online immediately, we'll keep our eyes open to see whether it's found.