Unfortunately, it is always possible that you will forget something. For example, your OV-chipkaart, NS-Business Card, luggage or proof of identity. Or you could forget to check in with your OV-chipkaart or NS-Business Card or to pay a surcharge. We are here to help you in such situations.
The answer to your question...
Forget to check in or out
We all forget to check in or out every now and again. No need to worry, just find the conductor and let them know. If you forgot to check out, you have 6 hours to do so after checking in. Just head to an NS pole or gate!
Forgot your OV-chipkaart?
If you forget to bring your OV-chipkaart with you for your journey and you have a season ticket, you may be eligible to request a refund.
Forgot to buy a supplement?
You must purchase a supplement for certain trains or to change classes. What can you do if you have forgotten to purchase a supplement?
Forget your identification?
If you are traveling with an e-ticket, then you must be able to show a valid proof of identification with your ticket.
Forgot your NS-Business Card?
If you notice that you have forgotten your NS-Business Card before your journey, then you can avoid paying a fine by using another OV-chipkaart or purchasing a single-use chipkaart. If you are already aboard the train, you will be fined if you cannot show a valid ticket.
Refunds when you forget your OV-chipkaart
Do you have an NS season ticket, but forgot to bring your OV-chipkaart to the station with you? No problem! Just make sure that you have a valid ticket for your journey, and you can request a refund for the cost of travelling with NS later.
Lost and found items
Lost or forgotten something on the train or at the station? How annoying! If you report it to us online immediately, we'll keep our eyes open to see whether it's found.