Renewing, changing, or cancelling Keuzedagen
Want to renew, change or cancel your Keuzedagen? Continue reading this page to find out how.
How can I renew my Keuzedagen?
Keuzedagen are renewed automatically every year. You don't have to do anything! You will be notified by e-mail or letter six weeks beforehand.
How do I keep my Keuzedagen if I switch to a different season ticket?
If you do not want a balance-based Dal Voordeel season ticket, you will no longer be able to buy Keuzedagen. Keuzedagen cannot be combined with an NS Flex season ticket.
How do I change the class of my Keuzedagen?
Want to switch your Keuzedagen from 2nd class to 1st class or vice versa? It is not possible to permanently switch your Keuzedagen from 2nd to 1st class or vice versa.
However, if you have 2nd class Keuzedagen but would like to travel 1st class for a single trip, this is possible. You can arrange this at an NS ticket machine.
How do I cancel my Keuzedagen?
You can cancel your Keuzedagen via the NS Customer Service. You can already cancel your Keuzedagen after one month.
What happens to my Keuzedagen after I cancel them?
- Any Keuzedagen that cannot be picked up yet from an NS ticket machine will be refunded.
- You can still use all the Keuzedagen that are ready to be picked up from an NS ticket machine. These Keuzedagen will not be refunded.
- Keuzedagen that have expired or have already been used will not be refunded.