What is Mijn NS
With Mijn NS or Mijn NS Zakelijk, you can easily manage your personal information, view your travel history, change your address, subscribe to the NS newsletter or change your season ticket.
Benefits of Mijn NS
Manage your information
Via ‘My information', you can edit your personal information and sign up for or cancel the NS newsletter.
- Status of your products
Via 'My products', you can view the information for your NS products, such as the validity of your season ticket or the status of your optional days.
Status of your order
In 'My orders', you can view the status of all of your NS orders in a single handy overview.
View travel history
All trips and travel expenses are displayed under 'My travel history'. You can add notes or print the list for your declaration.
Do you have a season ticket? Then you can view your monthly invoices via 'My invoices'. If you have a Traject Vrij season ticket, you can view your monthly invoices for travel outside of your route as well as the monthly payment for your route.
Refunds for delays
If you check in our out using your OV-chipkaart, then you can submit a claim for a refund for delays of 30 minutes or longer in Mijn NS under 'My travel history'. You can submit a refund claim as early as 48 hours after your trip.
Requesting a refund when you forget to check out
If you travel with an OV-chipkaart and you forget to check out at the end of your journey, then you can request a refund up to 3 times per year. To see whether this applies to you, read Requesting a refund when you forget to check out.
Make changes to season tickes online using Mijn NS
With a Mijn NS account, you can easily and securely manage and change your season ticket.
For example, you can:
- change the class of your current season ticket;
- change the class of your optional days;
- add or cancel Keuzedagen for your current season ticket;
- order supplementary season tickets for your current season ticket;
- change your payment method, account number and address information.
Add an OV-chipkaart to your Mijn NS account
To change your personal details and view your travel transactions, you must add your OV-chipkaart to your Mijn NS account.