What is Mijn NS
With Mijn NS or Mijn NS Zakelijk, you can easily manage your personal information, view your travel history, change your address, subscribe to the NS newsletter or change your season ticket. You can also find info on your international trips in Mijn NS.
Benefits of Mijn NS
Manage your account
By going to 'My details' , you can edit your personal details and subscribe to or unsubscribe from the NS newsletter.
- Product status
By going to 'My products', you can view your NS products and check the remaining time on your season ticket or the status of your Keuzedagen.
For a full summary of your NS orders and their statuses, go to 'My Orders'.
- International trips
Mijn NS has a link to your MijnNSI account for your international trips, so you can also book your international train travel in Mijn NS.
View travel history
You can find a list of all your trips and the corresponding costs over the past 18 months by going to 'My travel history' . You can also add notes or print a summary to add to your expense claim.
Activate NS Flex Combined Travel Discount
If you have NS Flex and are planning to travel with someone who has an NS season ticket outside peak hours, you can activate your Combined Travel Discount in Mijn NS.
If you have a season ticket, you can go to 'My invoices' to view your monthly invoices. If you have a Traject Vrij season ticket, you'll also find invoices for trips made outside your chosen route, as well as your monthly payments for your chosen route.
Refunds for delays
If you use your OV-chipkaart to check in and out with NS and your train has been delayed by 30 minutes or more, you can go to 'My travel history' in Mijn NS to submit a claim for a refund. You can submit a claim after 48 hours have passed.
Refund after forgetting to check out
If you use your OV-chipkaart to travel and you forgot to check out, you can request a refund up to 3 times a year.
Make changes to season tickes online using Mijn NS
With a Mijn NS account, you can easily and securely manage and change your season ticket.
For example, you can:
- change the class of your current season ticket;
- change the class of your optional days;
- add or cancel Keuzedagen for your current season ticket;
- change your payment method, account number and address information.
Add an OV-chipkaart to your Mijn NS account
To change your personal details and view your travel transactions, you must add your OV-chipkaart to your Mijn NS account.