Lost or stolen OV-chipkaart with a season ticket
If your OV-chipkaart with a season ticket is lost or stolen then it is important that you take action. Block your OV-chipkaart and apply for a new one. You can travel using a Temporary Ticket while you wait.
In all cases: block the card and request a replacement
In the event that the card is lost or stolen, please make sure to block it at the OV-chipkaart website as soon as possible.
Lost or stolen per season ticket
What you should do if your card is lost or stolen varies depending on the type of season ticket you have. We have listed the differences for you.
Lost or stolen NS-Business Card
Block your NS-Business Card online quickly if it is lost, stolen or damaged. You can request a refund for journeys you make while waiting for your new card.
Altijd Vrij, Traject Vrij, Grensabonnement, Dal Vrij, Kids Vrij, Weekend Vrij, Dal voordeel or Altijd Voordeel
You receive a replacement OV-chipkaart within 3 working days. These 3 days start when Customer Service OV-chipkaart receives your request for a replacement card.
Voordeelurenabonnement or Student travel product
You receive a replacement OV-chipkaart within 3 working days. These 3 days start when Customer Service OV-chipkaart receives your request for a replacement card.
Intercity direct Altijd Toeslagvrij
Do you also have an Intercity direct Altijd Toeslagvrij season ticket? Then you can request a refund from NS for the full amount that you have spent on Intercity direct supplements since the first day of waiting for your new card.
Temporary ticket
While you are waiting for a new personal OV-chipkaart, you can download a variant of your season ticket to a personal card.